Y OUSSOUPH GUEYE

Address – Harvey, LA – *****

Tel: 504-***-****

Email : adzjvi@r.postjobfree.com

CTECHNICAL SKILLS

Programming language: C, HTML, CSS, Script sh, Python, PowerShell

Networks: LAN/WAN, TCP/IP, VPN, DNS/DHCP, Active Directory ...

Equipment: CISCO, HUAWEI, Fortinet

Tools: Lansweeper, Kantech, IsoVision, Trend Micro, Genetec, DameWare, Avaya

Excellent knowledge of the telecommunications industry with three years of experience within Huawei technologies in the GNOC (Global Network Operation Center) project, including the following areas:

• Managed services (voice and data)

• LAN and WAN technologies

• Applications (email, client-server applications, etc.)

Knowledge of IOS and Android mobile devices

Database management

Virtualization / Cloud: AWS, Microsoft Azure...

OS: Linux, Windows, Mac

Microsoft Windows Server, Linux Server...

Technical support

Supervision

SharePoint, Office365, OneDrive,

Certification: CISCO CCNA / Fortinet / SentinelOne EXPERIENCE

Computer technician level 3. Since July 2023

Current employer (https://www.groupesomavrac.com/fr/)

Participates in the preparation, configuration and installation of computer workstations and other related equipment (e.g. printers, servers, microcomputers, etc.)

Active Directory and Microsoft 365 management: Manage users and computers that belong to the company, as well as manage access permissions to various network resources.

Mobility: Move to external sites to solve problems, make installations, integrations and upgrades of equipment.

Technology watch: Collection, analysis and dissemination of information on innovations, developments and technological trends.

Cybersecurity: Constant concern for cybersecurity for the entire network and equipment.

Diagnose and resolve the most complex computer, hardware and software problems that cannot be resolved by Level 1 and Level 2 technicians.

Project Management: The individual may be involved in planning and managing large-scale IT projects, such as deploying new technologies.

Assistance, training and mentoring

Documentation Management

Supplier relationship management.

Any other related tasks.

Analyst SOC (Security Operation Center) July 2022 – April 2023 Former employer (https:// www.precicom.com)

Ensure the proper functioning of the SOC security rules.

Technical support

Manage the SentinelOne platform

Monitor customers' IT infrastructures for threats.

Participate in the implementation of cybersecurity strengthening measures and the analysis of customer vulnerability.

Manage the SIEM and its add-ins.

Configuration firewall Fortinet

Participate in incident and escalation management to resolve issues.

Document interventions in tickets and software.

Advise technicians and operators.

Follow up with clients.

HUAWEI Back-Office Engineer (Level 3)June 2021 – October 2021 Former employer (www.huawei.com)

Manage customer complaints (ticket management tool = OCEANCE) and monitoring tools

Technical support

Diagnose network alarm events

Ensure the traceability of each event in the network

Microsoft office365 management: SharePoint, OneDrive, teams

Huawei and Cisco equipment configuration

Respond to customer calls in a courteous and professional manner

Support users in the use of equipment

Configure, install, and maintain Windows and Linux desktops and servers

Diagnose hardware and software problems, find solutions and implement them

Resolve customer troubles, password changes, software and hardware issues, HUAWEI Network Performance Manager (Level 2)January 2021 – June 2021 Responsible for collecting network performance data. Responsible for producing daily, weekly and monthly performance reports. Responsible for producing ad-hoc performance reports as required. Responsible for analyzing all logs of network elements and key performance indicators to ensure that each network element achieves its operational objectives. Ensures networks are operational 24/7/365 and coordinates on-call network support 24/7 according to the published SLA.

Monitoring of performance indicators and identification of anomalies Predict and prevent negative impacts on the network Participate in resizing activities that may have an impact on the KPIs of the CITRIX Environment network

HUAWEI Front Office VAS (USSD & SMSC) Engineer (Level 1) February 2019 – January 2021

Manage customer complaints (ticket management tool = OCEANCE) and monitoring tools Diagnose network alarm events

Ensure initiation and follow-up with field response teams Ensure the traceability of each event in the network Participate in the development of the service, new types of equipment and new programs Perform all other duties assigned by the supervisor Ensure the report of standards and operating procedure Microcred Services Analyst Support Production July 2018 - February 2019 Former employer (https://baobabgroup.com/fr/groupe-baobab/) Closing Core Banking System T24 of Microcred's 10 subsidiaries; Tracking infrastructure and application alerts;

Immediately identify and report any system malfunction issues. Technical support

FINETECH Group Internship: Telecommunications Technician July 2017 Technical support

Servey and installation of RADWIN (FH) antennas for the interconnection of sites on behalf of telecom operators TIGO and EXPRESSO Internet installation for EXPRESSO customers (home and business) PUBLICATION

eFarm-Lab: Edge AI-IoT Framework for Agronomic Labs Experiments.

Link: https://link.springer.com/chapter/10.1007/978-3-030-90556-9_9 KMeans Kernel-Learning Based AI-IoT Framework for Plant Leaf Disease Detection

Link: https://link.springer.com/chapter/10.1007/978-3-030-76352-7_49 FORMATION

Master 2 in Computer Science, specialty networks and telecommunications

2016 - 2017

Diploma recognized by the Ministère de l'immigration, la francisation et de l'intégration du QUEBEC (MIFI): School benchmark: Master's degree

Field of Education: Computer Science

Master 1 in Computer Science, Networks and

Telecommunications Specialty

2015 - 2016

Diploma recognized by the Ministère de l'immigration, la francisation et de l'intégration du QUEBEC (MIFI): School benchmark: Master's degree

Field of Education: Computer Science

License 3 Maintenance, computer networks and

telecoms

2013 - 2014

Diploma recognized by the Ministère de l'immigration, la francisation et de l'intégration du QUEBEC (MIFI): School benchmark: Baccalaureate

Field of Education: Computer Science

2011 - 2013

Professional diploma specialized in Maintenance,

computer networks and telecoms

Diploma recognized by the Ministère de l'immigration, la francisation et de l'intégration du QUEBEC (MIFI): Academic benchmark: Diploma of College Studies (DEC) Field of training: Electrical engineering – electrical engineering technology (computers and networks)

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