Administrative Assistant Customer Service

LAUREL FORD

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

WORK HISTORY

Administrative Assistant, 04/1994 to Current

Sedgwick County - Goddard KS

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Creates and maintains databases to track and record customer data.

Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Managed department budgets and generated financial reports for management review.

Creates and approves shopping carts and confirms PO’s in PPS.

Assisted coworkers and staff members with special tasks on daily basis.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Creates heat tickets, handles internal and external complaints.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Assists in budget preparation, CIP’s, & Decision Packages.

EDUCATION

Associate of Applied Science, Business, 05/1999

Butler County Community College - Andover Kansas

High School Diploma, 05/1996

Garden Plain High School - Garden Plain, KS

CONTACT

Address: Goddard, KS 67052

Phone: 316-***-****

Email: ***********@*****.***

SKILLS

SAP

Bookkeeping

Data Entry Documentation

Accounting Familiarity

Manage Budgets

Accounting Techniques

Excel Spreadsheets

Customer Service

Employee Training

AR/AP

Back Office Operations

Adobe Systems Adobe Acrobat

On Base Entry

Contracts

Spreadsheets

Report Analysis

Merchandising

Account Balancing

Budgeting

Microsoft Windows

Cash Deposit Preparation

10-Key Proficiency

Records Management Systems

Microsoft Outlook

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