Customer Service Data Entry

Objectives

Dedicated Concierge Specialist with experience providing technical support in a high-volume user environment. Skilled problemsolver able to communicate with users at all levels of technical proficiency. Highly motivated to expand knowledge and skills. Selfmotivated with exceptional communication and computer capabilities.

Experience

State Farm Arena, Atlanta GA

November 2021 - Current

Guest experience smile maker

Assists with ingress and egress, White glove customer service, goes above and beyond for guest while at the arena to ensure an amazing experience. Received employee of the moth voted on by my peers within the first 6 months of employment.

Percepta, Melbourne Fl

August 2018 – June 2021

Concierge, Verizon Icall & Marketing Consultant for Ford

• Provide white glove experience to ensure exceptional customer care and personalized customer experience. • Trained in tier 2 tech support, emails, descriptive data entry, Pulse, Okta, Account unwinds and SMAX

• Assist customers with pre-sale information on current vehicle and incentives, emails, follow ups and voicemail call backs.

American Eagle, Melbourne FL

September 2017 - July 2018

Customer Service Rep

• Placed orders, helped with product questions, returns and refunds.

Education

Eastern Florida State, Melbourne FL 2019

BA Business - Present

Awards & Acknowledgements

• Consistently acknowledged for being top tier in performance. • Received rewards for top performance in October 2019 a month after hitting the production floor, February 2020 while at Percepta. Most Recently received employee of the month in my current position.

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