CHAITRA MANDA

PROFESSIONAL SUMMARY

Results-driven product manager with 5+ years' experience in end-to-end product and service lifecycle management, cloud technology (AWS), agile methodologies, stakeholder management, and cross-functional collaboration. Led re-architecture of online food delivery platform that serves 400 customers, increasing onboarding by 20 percent; built AWS architecture review team completing 40+ reviews, indirectly bringing in half million revenue.

PROFESSIONAL EXPERIENCE

Product Manager, 11/2021 to 03/2023

Abacus POS Systems - Melbourne, Australia

Led cross functional teams specialized in B2B software development for Restaurant POS, Kiosk, Customer Display, and Kitchen Display systems.

●Successfully optimized features in existing online ordering platform, resulting in increase of customer interactions by 20% tracked through stripe.

●Facilitated Microservices architecture brainstorming for new modules, worked on design, testing and deployments requirements definition.

●Implemented new UI/UX enhancements using Figma/Adobe XD in 2.0 version, driving 10% increase in revenue by onboarding large franchises.

●Created As-is and To-be prototypes, workflows on Figma aiding developers & stakeholders understand website journey and manage dependencies.

●Collaborated closely with sales, marketing, and support teams to address and resolve over 1,000 reported product bugs, significantly enhancing user satisfaction to 96% via Jira Service Management.

●Implemented support structure yielded resolution rate of above 95% within 24 hours of issue submission.

●Owned prioritizing user stories, specifications, and product features into detailed work orders on Jira, ensuring effective communication across teams.

●Led and successfully managed payment integration projects Beta testing with cross functional teams strategically partnering local AU banks and restaurant merchants.

●Fostered collaboration with restaurant merchants, actively involving them in feature testing for usability and issue identification at earlier stage.

Senior Business Analyst, 01/2019 to 10/2021

Minfy Technologies - Hyderabad, India

●Successfully collaborated on Business Plan and launched the AWS Well-Architected Review program at Minfy, leading and overseeing more than 40 review cycles over a span of 2 years.

●Employed analytical thinking and provided unique insights during Well-Architected Review assessments, enhancing the understanding of AWS risk management programs to stakeholders.

●Actively engaged c-suite stakeholders, driving an impressive 85% on-time completion rate for Risk assessments.

●Initiated and led strategic initiatives to automate document reviews, significantly reducing the time spent on the process by 30% while ensuring 100% compliance.

●Conducted extensive market research on risk/benefit trade-offs and cost/value analysis of cloud services, resulting in an improved product portfolio for Minfy.

●Successfully managed two large migration projects involving over 100 VMs across industries such as Entertainment and Mortgage.

●Led in-house and digital workshops with customers to educate and drive migration initiatives.

●Played a key role in managing AWS Work-streams, collaborating with leadership and cross-functional business teams, and achieving global recognition.

●Coordinated teams across the organization to attain recognition in the AWS Partner Network through competency projects, marketing collaterals, social media posts (SAP Competency, Migration Competency)

Associate Business Analyst, 03/2018 to 12/2018

Nikee Business Group - Melbourne, Australia

●Assisted in jad sessions with business users and stakeholders to define project scope, to identify business process flows and determine whether any as-is and to-be proposed requirements are impacted by new development efforts.

●Conducted requirements gathering sessions with users; facilitated requirement validation sessions, work-group meeting sessions, reached out to users through emails and scheduled meetings to gather requirements.

●Documentation of requirements to prepare business requirement documentation (brd), functional requirement documentation (frd).

●Designed and developed flow charts, activity diagrams, decision trees and decision tables to support business requirements.

●Worked closely with clients, business users, testing team and technical team to analyze technical constraints, issues, and risks.

ACCOMPLISHMENTS

●Achieved 5 AWS Competency Badges - effectively aiding in generating half million USD revenue.

●Collaborated with the teams of Amazon & Microsoft partner networks autonomously in the development of Annual Business Plans/Monthly/Quarterly reviews.

EDUCATION

Masters in Information Technology, Business Analysis, 2015

Swinburne University - Melbourne, Australia, Australia

Key Study Areas

Business Information Systems Business Process Modelling Enterprise Systems System Acquisition Requirement Analysis and Design Business Intelligence Information Systems Project Management

●Swinburne Scholarship for International Students Recipient

●Professional Year Program: Job Preparedness course

●Swinburne International Students Club Member

●Project: Data Transition from Excel to Cloud, Canterbury Surrey Hills Community Bendigo Bank

Professional Development, 2017

Performance Education - Vic, Australia

BTech: CSE, Computer Science, 04/2012

Institute of Aeronautical Engineering - Hyderabad, India

CERTIFICATIONS

●Agile Scrum Master, EXIN

●Business Analytics, Indian School of Business

●AWS Accreditations and Cloud Practitioner

●Tableau Accredited

CONTACT

Address: Chicago, IL 60586

Phone: 1-224-***-****

Email: adzjsc@r.postjobfree.com

SKILLS

●Product Lifecycle management

●Project Management - Agile

●Usability Test Case Scenarios

●Product / Business Strategy Development

●UI/UX

●SQL and Databases

●JIRA / Jira Service Management/ Confluence

●Microsoft / Google Office tools

●AWS Cloud Technology

●Tableau / Power BI

●HTML and CSS

●Business Analysis and Planning

●Process Improvement

●Compliance and Risk Management

●Stakeholder Management

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