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WILLIAM JOHANSEN

www.linkedin.com/in/williamjohansen 530-***-**** Rocklin, CA adzjpz@r.postjobfree.com SENIOR PROGRAM / PROJECT MANAGER

DEVELOPMENT OPERATIONS ENTERPRISE INFRASTRUCTURE Results-focused & detail-oriented professional with years of experience driving strategic business initiatives and developing innovative solutions in products and programs. Strong track record in managing mission critical projects and programs from inception to completion for $MM corporations in the semiconductor, manufacturing, telecom, retail, and financial services sectors. Proven expertise in PMBOK-based project management, process improvement, requirements analysis, and scope definition. Experienced in translating complex data and technical analysis for technical and non-technical staff, clients, and stakeholders. Recognized as a uniquely gifted catalyst of collaboration & communication. Accomplished in taking projects from ideation to launch within both on-site and remote teams in matrixed environments. Extensive background managing multiple technology projects simultaneously with cross-functional teams large & small, on-prem or remote. Credited with strong ability to identify trends and develop competitive strategies for execution. Demonstrated mastery of all agile, waterfall and scrum methodologies. Thought leadership and subject matter expertise in a multitude of key areas, such as:

PMO Leadership & Process Execution

Product Development Best Practices

Organizational Change Management

Cross-functional Team Collaboration

Wireless/OnPrem & Cloud Networks

Quality & Continuous Improvement

Risk Analysis & Mitigation Planning

Security & Regulatory Compliance

Budget Ownership & Accounting

SOW/RFP & Vendor Management

Talent Development & Mentorship

Stakeholder & Sponsor Interface

KEY ACCOMPLISHMENTS

Awarded technical patents for developing payment solutions for financial networks as well as being accredited with designing several key proprietary physical security & encryption features for secure payment & network appliances.

Achieved $MM development initiatives by integrating research, redefining strategies, and assimilating solutions for market-leading RFID industrial & commercial applications at Motorola & cutting-edge payment devices at Verifone.

Established PMO & defined process workflows while delivering new global data management systems infrastructure.

Conceived and incubated new vertical businesses while developing customer awareness and stakeholder buy-in at Verifone, inventing new growth areas such as secure payment & media content delivery in fuel dispensers & taxi’s.

Developed & managed large telecom network infrastructure design & data center projects as a top IT consultant.

Managed key customer & supplier relationships on mission critical engagements & directed IT staff at Verifone. PROFESSIONAL EXPERIENCE

IT CONSULTANT (Self-Employed & Contract) 9/2017 – present Data Center, Cyber Security, PMO (remote)

Retained as project specialist and technical expert on several fast-turn projects for various clients & industries, some of which have included: cloud networking & SaaS (Health Net/Centene); product development (Verifone, Danaher); Dev/Ops & PMO guidance in government, healthcare, & telecom (DXC, AT&T); and MEP design (AWS). PAX TECHNOLOGY, INC. 11/2016 – 8/2017

Vice President of Product & Security (remote)

Lead an innovative and global team developing PCI & EMV compliant payment products and solutions for several key markets, including outdoor/unattended, petroleum, hospitality, banking, taxi, QSR, and retail vertical channels.

Established PMO & executed several critical security initiatives such as penetration testing & PCI-DSS remediation. UL TRANSACTION SECURITY 9/2016 – 11/2016

Senior Security Engineer (remote)

Developed secure encryption solutions for security compliance testing & for EMV, PCI-DSS, NIST, & FIPS solutions.

Set-up automated test capabilities for wireless device payment security, EMV Level 1 & 2, and side channel attacks.

Redefined project sizing process & templates, enhanced key customer relationships, and published white papers. VERIFONE, INC. (remote) 2/2015 – 12/2015

Western Region Field Project Manager

Spearheaded leadership of a dynamic team supporting fuel payment solutions deployment on aggressive timelines.

Increased throughput by encouraging better transparency and communication throughout the project while managing the scope of deliverables, tracking deviations from targets and integrating metrics/analytics & reporting.

Enhanced results by mentoring and training the team to develop the necessary success skills for data analysis, testing, error tracking, measured deliverables, and implementation, while utilizing Share Point, JIRA, & MS Project.

Strengthened business client & partner relationships, ensured PCI compliance, and guided SOX financial processes. WILLIAM JOHANSEN CV, Page 2

VERIFONE, INC. 4/1998 – 10/2014

Sr. Manager of Engineering Projects (Rocklin, CA)

Boosted the competitive positioning of the product by designing innovative features and subsystems for tamper security, touchscreens, keypads, styluses, card readers and contactless NFC to service diverse market needs.

Conceived, designed, & patented key enabling technologies & signature styling features of many payment products.

Expanded market reach for products through development of PCI-compliant payment systems & solutions for the petroleum/c-store, unattended, multi-lane/retail, quick-service restaurant, ATM/kiosk, taxi, and mobile markets.

Incubated & scaled small digital content server cluster to large data center enabling birth of huge new SaaS vertical.

Enabled new business by developing media content delivery network & ruggedized outdoor digital display products.

Optimized engineering quality by defining DF(x) guidelines, design review process, & change control best practices.

Forged innovative strategies & solutions for PCI compliance testing, attack-proofing, and remediation initiatives.

Establish PMO function and defined product development process lifecycle & project management best practices.

Architected & delivered global design data management system & spearheaded Oracle ERP & Agile PLM migrations. BANK OF AMERICA 3/1997 – 3/1998

Sr. Telecom Program Manager/Network Engineer (Concord, CA)

Advanced consistency, recoverability and accessibility of data by leveraging the skills of teams with 18 members, managing time-critical data/voice cutovers & engineering multi-tier networks with SBC (AT&T) and Cisco solutions.

Achieved seamless design of data center reliability and client network infrastructures for large-scale data network initiatives and provisioned bank network hardware & software configurations for migration to cloud-based systems.

Defined test plans and regression tests to improve efficiencies and maintain industry competitiveness with data collection, analysis, risk assessment and controlled responses, and directed 3rd party vendor scheduling & delivery.

Organized & facilitated all communications with teams, vendors & key stakeholders for the Corp. Real Estate entity. MOTOROLA 2/1992 – 3/1997

Senior Design Engineer (San Jose, CA)

Improved the error margin while designing pioneering RFID products and solutions, including access control systems, smartcard manufacturing and industrial applications with refined quality and process techniques.

Leveraged the expertise and skill strength of the hardware engineering team while growing in size to complete projects with decreased cycle times, and co-developed game changing contactless smartcard technology.

Pushed projects through the pipeline by fostering teamwork and communication across functional and matrix counterparties while simultaneously nurturing critical relationships with key customers and suppliers. EDUCATION & DEVELOPMENT

PMP Training, Project Management Professional Certification accreditation currently in progress CISSP Training, Certified Information Systems Security Professional accreditation currently in progress BSME 100 credits, Mechanical Engineering CAD Drafting Certificate, De Anza College, Cupertino, CA Occupational Studies (Engine Repair & Machine Design), Santa Clara County Center for Occupational Studies, San Jose CA TQM (Total Quality Management) & Six Sigma Training, Motorola-Indala Corp., San Jose, CA TECHNICAL PROFICIENCY

Payment Systems: terminal security, mobile/web & CNP authentication, integrated/semi-integrated, fraud prevention Manufacturing & Supply Chain: NPI, tooling, ERP/MRP, automation, BOM/COGS optimization, CM/ODM/JDM interface Materials: molded plastics, machined/extruded/stamped/sheet/cast metals, finishes/coatings, glasses/films, adhesives Testing & Quality Control: HALT/HAST, MIL-STD, DOE, CMMI, FMEA, ANSI/ISO, GD&T; SQA, grey box, UX validation Regulatory Compliance: UL, IFSF; ISO27K, HIPAA, NIST, FISMA, NERC/CIP, HITRUST, SOX, PCI, EMV 3DS & PSD2 Tools: AutoCAD, Solidworks, Pro/E, Visio; SharePoint, JIRA/Confluence, ServiceNow, MS Project, Catalyst, Primavera IT & Networking: telecom, voice/data, wireless, firewalls, VPN gateways, IAM, IDS/IPS, APT, SOC/SIEM & Dev Ops Facilities Engineering: MEP, structural design, HVAC, space planning; OSHA & ADA, access control, video surveillance Tech. Writing & Training: product documentation, SDKs, agreements, patents; curriculum design, group instruction Sales & Marketing: go-to-market strategy, branding, pre-sales support, product roadmap, RFP/SOW author & response

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