SANDRA JORDAN

** ********* ***** *******, ** ****1 731-***-****

adzjpq@r.postjobfree.com

I am looking for a job that will keep my skills sharp in my early retirement and supplement my retirement income.

EXPERIENCE

SEPTEMBER 2022-AUGUST 2023

ADMINSTRATIVE ASSITANT 1, STATE OF TN DEPT OF HUMAN SERVICES

REMOTE POSITION, RESEARCH CLIENT RECORDS TO UPDATE MAILING FORMS

TO UPDATE BENEFITS

INDEX RECORDS TO BE DELIVERED TO THE CLIENTS AGENT

SEPTEMBER 2021-MAY 2022

PHARMACY CARE TECHNICIAN, CVS HEALTH

TAKE INBOUND CALLS FROM CUSTOMERS TO SCHEDULE MEDICATION SHIPMENTS.

WORK WITH MD TO SCHEDULE MEDICATIONS AND ASSIST WITH PRIOR AUTHORIZATIONS

SET UP PATIENT ACCOUNTS AND ENTER INSURANCE INFORMATION AND METHOD OF PAYMENT.

MARCH 2021-AUGUST 2021

QUICKBOOKS PRODUCT EXPERT, alorica

Take inbound calls from customers and troubleshoot their problems.

Escalate any sensitive problems to a higher tier.

Maintain a positive attitude and a pleasant voice with customers.

JUNE 2020-AUGUST 2020

CUSTOMER SERVICE REPRESENTATIVE, ALPINE ACCESS

Took phone calls from public to assist with using Intuit software to file taxes

Forwarded to calls to Tax Associate that needed more in depth help

Assisted with billing and profile help

2005-2019

ADMINISTRATIVE SECRETARY, state of tennessee

Route incoming phone calls

Assist visitors and vendors with directions and issues

Receive and distribute all incoming mail and packages

Prepare correspondence for managers

Negotiate State contracts

Maintain time and leave for employees

Accounts receivable and payable

2000-2009

SUPERVISOR, CONTEMPORARY SERVICES CORPORATION

Ushers, crowd control and security for sporting events, award shows, special events and concerts

2004-2005

CUSTOMER SERVICE REPRESENTATIVE, DUCKLO EYE CARE

Answer phones and set appointments

Assisted patients with ordering glasses and contact lenses

Filed insurance claims

1999-2004

CUSTOMER SERVICE REPRESENTATIVE, MID-SOUTH PREMIER OPHTHALMICS

Take orders from clients

Order products from vendors

Accounts receivable and credits

Monthly statements

Handle organizing and booking of seminars

EDUCATION

JUNE 1982

PRACTICAL NURSE CERTIFICATE, BENTON COUNTY VO-TECH SCHOOL

Completed the required course work and clinical requirements of the program as required for the State of Tennessee.

Passed National League of Nursing exam as required for continuation in program.

Ranked first in graduating class.

MAY 1976

DIPLOMA, mCkenzie high school

Ranked second in graduating class

Four year participant of girls basketball team

Math Award

Salutatory Award

Beta Club

M Club

SKILLS

Microsoft Office

Type 40-50 wpm

Very computer savvy

Able to multitask

Have years of experience working with people from all walks of life

Ability to work with little to no supervision

Prioritize tasks

Salesforce

Manage calendars and meeting schedules

Filing

Organizing

Problem solving

Strong communication skills

Fluent in medical terminology

REFERENCES

Steve Shedd

306 Daniel Dr.

Lawrenceburg, TN 38464

Retired Tn Dept of Human Services

Jason Moody

300 Benchmark Place

Jackson, TN 38301

Tn Dept of Transportation

Jeannette Wade

2920 Hillhurst Dr

Nashville, TN 37207

Retired State of TN Attorney General

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