Customer Service Human Resources
Resume:
Nicole Newman
Trona, CA *****
*******@******.***
Heavy equipment operator trained in the hauling and management of ash and waste by-product using dump/haul trucks, water trucks, and front end loaders. Significant experience in the unloading process of +100 car coal trains through bottom door dumps into hopper.
Experienced Operations Assistant Store Manager with a lengthy history of +22 years in the off-price retail market.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Heavy Equipment Operator I
Charah Solutions, Inc - Trona, CA
March 2022 to November 2022
Trained in the operation of dump/haul trucks, water trucks, and front end loaders to haul ash and waste. Manage the landfill by utilizing the water truck for dust control and front end loader to flatten piles in a safe and effective manner. Loader coal into hoppers in the coal yard, along with by-product (Pyrites) when surplussed.
• Coordinate machine actions with other activities, positioning or moving loads in response to hand or audio signals from crew members
• Perform routine maintenance on equipment and determining when and what kind of maintenance is needed
• Able to quickly and repeatedly adjust controls of machine to exact positions as necessary
• Unload coal cars when arriving on trains approx. 4-6 times monthly
• Perform other duties as assigned
Sales Associate
Big Lots - Ridgecrest, CA
October 2019 to November 2022
Cashier:
Customer service duties include greeting guests, providing product knowledge, and directing customers to requested merchandise.
• Answered incoming calls
• Conducted credit card transactions through POS System
• Responsible for the Furniture department
• Educated customers about Progressive leasing and warranties
• Up-sold customers
• Assisted with returns
• Responsible for store displays
• Stocked the floor
• Maintained a clean service environment
• Provided pleasant customer service
• Responsible for front of store and furniture
• Placed orders
• Completed an average of 100 transactions per day Operations Manager
Tj Maxx - Bakersfield, CA
November 2014 to June 2019
• Manager in charge of all front end, receiving, cash office, and floor operations
• Onboarding, assessing, corrective action up to terminations of associates
• Orientation and Human Resources
• Scheduling for management and total staff through the use of Kronos Work Management
• Auditing and loss controls to prevent external and internal shrink/loss
• Training and developing all store associates including members of management Coordinator/Supervisor; Key Carrier
T.J. Maxx - Palmdale, CA
August 2002 to November 2014
• Role modeled exceptional customer service
• Created a positive internal and external customer experience
• Promoted a culture of honesty and integrity while maintaining confidentiality
• Acted as Manager on Duty in adherence with company policy and procedure
• Ensured the store team executed tasks and daily activities in accordance with store plan and reprioritizing as needed
• Addressed immediate customer service issues and provide appropriate coaching in real time to associates
• Exercised discretion regarding customer service policies in order to satisfy customers
• Maintained proper Associate coverage in service areas for a positive customer experience
• Ensured Associates adhere to all operational procedures
• Ensured opening/closing procedures were executed in accordance with company guidelines
• Communicated accurately and effectively with management and Associates when setting and addressing priorities. Provided periodic progress updates regarding team performance
• Provides and accepted ongoing recognition and constructive feedback
• Provided continuous feedback, recognition and coaching to Associates
• Partnered with Management on Associate training needs to increase effectiveness
• Ensured adherence to all labor laws, policies, and procedures
• Promoted credit and loyalty programs during customer interactions
• Supported and participated in store shrink reduction goals and programs
• Promoted safety awareness and supported maintenance of a risk-free environment
• Performs other duties as assigned
Education
High school diploma in College Prep
Trona High School - Trona, CA
August 1995 to June 1999
Skills
• Employment & labor law (10+ years)
• Assistant Manager (5 years)
• Inventory Control (10+ years)
• Supervising Experience (10+ years)
• Pricing (10+ years)
• Power tools (3 years)
• Retail Sales (10+ years)
• Heavy Equipment Operation (Less than 1 year)
• Sales (10+ years)
• Office Management (5 years)
• Conflict Management (5 years)
• Dump truck (Less than 1 year)
• Recruiting (5 years)
• Computer literacy (10+ years)
• Payroll (5 years)
• Vehicle maintenance (10+ years)
• Human Resources (5 years)
• Profit & Loss (7 years)
• POS (10+ years)
• Kronos (5 years)
• Budgeting (5 years)
• Planograms (3 years)
• Loader Operation (Less than 1 year)
• Freight Experience (10+ years)
• Driving (10+ years)
• Leadership (10+ years)
• Upselling (10+ years)
• Cash Handling (10+ years)
• Retail Management (5 years)
• Employee relations (10+ years)
• Auditing (10+ years)
• Employee orientation (5 years)
• Load & Unload freight truck (10+ years)
• Store Management Experience (interim) (5 years)
• Merchandising (10+ years)
• Store Management Experience
• Management
• Loss Prevention
Certifications and Licenses
Food Handler Certification
Safety - Health Hazard Awareness - Ergonomics
August 2022 to Present
Charah learning center certificate of completion
BSIS Guard Card
February 2023 to February 2025
Assessments
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Filing & organization — Highly Proficient
August 2021
Arranging and managing information or materials using a set of rules Full results: Highly Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Mechanical knowledge — Proficient
January 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Workplace safety — Proficient
January 2023
Using safe practices at work
Full results: Proficient
Learning agility — Highly Proficient
January 2023
Learning and applying new information
Full results: Highly Proficient
Basic maintenance and repair — Proficient
January 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Construction safety — Expert
January 2023
Using safe practices while on a construction site
Full results: Expert
Warehouse safety — Expert
January 2023
Using safe practices in a warehouse setting
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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