GLORIA MARTINEZ

P.O. Box *****

Bakersfield, CA *3389

661-***-**** adzjpc@r.postjobfree.com

To get an opportunity where I can make the best of my potential and contribute

to the organization's growth in a position.

EXPERIENCE

Customer Service Lead/On Call

Southwest Strategies Public Relations, Vacaville, CA

March 2020 to Present

Train, coordinate staff before, during, and after public safety power shut off

Follow up customer issues and problems through resolution, document records

Eligibility Technician

County of Kern, Bakersfield, CA

November 2022 to August

Apply regulations regarding governing public assistance programs.

Learn and apply techniques and methods of interviewing and fact gathering to obtain, verify and evaluate information from applicants and recipients eligibility for public assistance programs.

Program Support Facilitator

Kern County Superintendent of Schools, Bakersfield, CA

August 2021 to July 2022

Under general supervision, assist parents in finding care for children

Deliver information to family child care providers

Assist with certification of subsidized families

Sign up and type agreement forms for new providers and clients

Census Clerk

Department of Commerce, US Census Bureau, Los Angeles, CA

March 2019 to December 2020

Manage Customer–Partner Relationships, CRM Database

Research and schedule training dates for training sites

Perform data entry and assist in HR processing duties

Process, verify and correct information in DAPPS software

Administrative Assistant

United Way of Kern County, Bakersfield, CA

January 2007 to October 2018

Perform data entry, Blackbaud and assist in HR processing duties

Set up reports to management, SAP-Crystal Reports

Coordinate purchasing of supplies and equipment

Perform quarterly audits with the IT Manager

Provide logistic support for meetings and community events

EDUCATION

Bakersfield College, A.A. Degree

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