Customer Service Data Entry
Resume:
Quoc Nguyen
**** *** ***** ***, *** Jose. CA. ***27
************@*****.***
Referrals:
Ben McDermott
DIRECTOR, GLOBAL DISTRIBUTION & LOGISTICS • 150 - Warehouse/Shipping
Kishore Maharaj
DIRECTOR, Manufacturing
NetScaler A Business Unit Of Cloud Software group
OBJECTIVE
Manage Warehouse, Shipping and Receiving
Global Direct Order Fulfillment
A position using proven technical skills.
Coachable, dependable, detailed orientated, and forward-thinking individual with high regards to attendance, personal accountability, and integrity, seeking an opportunity to gain exposure and experience at a progressive company that fosters team development and individuality
PROFILE
Microsoft Excel advance.
Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
Experienced in system-operations training and customer service.
EMPLOYMENT
Velodyne Lidar, Inc
Warehouse Manager
Responsible for shipping and receiving large quantity of inventory.
Maintain log and track inventory flow throughout each assembly line.
Maintaining daily CCs (Cycle Counts).
Help solve all the issues such as invoices, quality, or discrepancy….
Review weekly inventory report from US Warehouse, Hubs and Consignment warehouse.
Inventory Analyst / Client Relation
Responsible for organizing, stocking, receiving, and shipping. Maintain communication with each location.
Run daily FG inventory report and send it out to the team.
Review daily revenue orders and send it out to the team to ship from US, Thailand, China, and Hong Kong to customer on time and schedule pick up with freight forwarder if needed.
Manage inventory level and communication with hubs to ship replacement to customer on time using the EDI to receipt and ship in NetSuite.
Manage warranty exchange for Customer.
Manage inventory in consignment (raw and finish good); do receiving, shipping and create the shipping document for international shipment.
Work all international shipments classified under HTS, ECCN.
Fill out all paperwork for Custom clearance.
Review work order to support production.
Reject damage item and move it to MRB (Scrap in house or return to vendor)
Good communication, teamwork, and collaboration. Continue to cross training if needed.
Support Virtual transaction or drop shipment.
Working with business application team to correct the issues and ensure process is correct going forward.
Checking daily and see our employees working in safety place and good environment.
Supported Sales/Marketing on various shows.
Create the shipping return label, CI and send it to the Customer to return product back to manufacturing.
Prepare and maintain a delivery schedule and communicate with all relevant departments.
Present Freight cost initiatives to management
Verify freight invoices for couriers.
Assist in negotiating terms of business, service agreements, and evaluating performance.
Builds good team, reduces mistakes in WH team, 5S and flexible to work in different positions.
Flextronics, Milpitas, CA
Supervise DOF (Direct Order Fulfillment) for Citrix
Daily responsibilities
Fulfill all global orders for Citrix Corporation using 3 Hubs (APAC, EMEA, North America)
Responsible for Team of 6 test/software load, order pullers, shipping clerk, RMA
2021-Present
2008-2021
Review orders: test, load software and install license on the order’s requirement of each order prior to ship to Customer. Trouble shoot servers for any issue on the configuration.
Review inventory and moving it from VMI to Citrix or Palo Alto NW consigned WH; Request purchase order directly to Customer if needed. Invoice from Baan and receipt it in SAP.
Review demand of what we need to build Spares and Fru to support Customer orders as well as communicate with Production on what models we need to build per backlog.
Process conversions and/or create master items if needed.
Receive daily shipments from UPS, FedEx and other carriers; Check and receive it in the system; Work directly with purchasing team on any PO issues.
For all new customer request/requirements, I create new processes and tack times to send the Customer to get approval. (DOF Charges)
Perform FAI and create procedures as well as train the team on the new product or SW related changes.
Perform cycle count weekly on FG (Finished Goods) and RMAs with Customer and yearly external audits at each HUB and with Deloitte & Touche
Create CI (Commercial Invoices) and sign all international shipping DOCS
Investigate and provide data to customers for servers that fail in the field.
Receive daily fail servers in the field and move in SAP; create MT with the current value and send to Customer for approval to change part number from new to refurbished; make a list with the failure detail for each server and ship it to RMA department to repair.
Help solve all the issues from internal to Customer such as invoice, quality or discrepancy…. (Program Mgr, Buyers, Planners, Master Schedulers)
Capture monthly activity and create the monthly DOF charge (Billing) Send directly to Customer to get Purchas Order.
Run Weekly status reports and send it to Customer.
Process daily orders on UPS, FedEx or DHL machines and set up pick up with the big freight. Schedule all movement from HUB to HUB and to end customer.
Flextronics, San Jose, CA
2006-2008
Shipping/Receiving and Stockroom Lead
Responsible for shipping and receiving large quantity of inventory.
Maintain log and track inventory flow throughout each assembly line.
Maintaining daily CCs (Cycle Counts) for the campus.
Inventory Analyst / Client Relation
Responsible for organizing, stocking, receiving, and shipping client’s inventory. Maintain communication and relationship between client and its customer.
EDUCATION
Agriculture and Forestry in HCM-Vietnam
1994-1999
Major: Faculty of Fishery and Mechanical Engineering
SPECIAL TRAINING
Forklift Certificate
Process orders on carries machine UPS, FedEx, DHL…
Process order in SAP, Oracle, and Baan such as receiving, Shipping, Transferred, manage inventory.
Flex Flow
Test and configuration
Contact this candidate