Front Desk Human Resources
Resume:
Courtney
Myers
PHONE
****************@*****.***
LINKS
https://www.linkedin.com/in/co
urtney-myers-cm3392/
REFERENCES
Upon Request
EDUCATION
University of South Carolina- Aiken Aiken, South Carolina Bachelor’s Degree in Business
SKILLS
• HRIS (Paychex, ADP, Adams Keegan, Dayforce)
• Accounting Software Systems (M3 And FreshBooks)
• Workforce Improvements
• Company Organization
• Data Entry
• Accounting
• Quality Control
• Benefit Administration
• Employee Relations
• Customer Relations
• MS Office (Excel, PowerPoint, Word, Outlook)
• Recruitment
• Payroll Coordination
• Problem Solving
• Budget Handling
• Conflict Resolution
EXPERIENCE
JAN 2022- CURRENT
Human Resources and Accounting Manager The Partridge Inn
• Publicize job vacancies, conducted preliminary interviews, and coordinated preemployment processes.
• Conducts background checks on potential associates by obtaining information from law officials, previous employers, and references.
• Verify that employee times are accurate and imported into payroll.
• Assure the safety in the workplace is compliant with guidelines by monitoring safety equipment, training employees on the proper handling of complex machinery and chemicals and informing staff of evacuation plans and policies.
• Assisted in establishing the compensation structure of the business, put in place wage bands for specific positions and examine if wages are competitive to ensure that the organization is implementing fair pay.
• Process employee and guest complaints, file incident reports, investigate, and take the proper measures to resolve those issues.
• Answer outside calls and emails inquiring about overcharges, outstanding balances, employee verifications etc.
• Process employees’ leave and vacation requests.
• Implement and monitor job transfers and develop programs to support employee growth.
• Elevate employee morale by regularly communicating with employees and engaging in team building activities.
• Maintain office records, hotel budget, and invoices by maintaining sufficient funds by forecasting cash requirements and obligations.
• Conducts daily management meeting for each department.
• Reconciled GL reports, bank accounts and checks.
• Provide and discuss budget caps for the month.
• Oversee and manage onboarding process and programs for successful integration of new, transferred and promoted associates.
• Investigate chargebacks from credit card companies.
• Bank runs/deposits.
• Create and interpret financial reports.
• Reconcile A/P with monthly supplier statements.
• Prepare and process check runs.
• Process customer payment discrepancies.
• Provides coaching and meetings with department heads on situations that may be occurring in their department, how to strengthen their departments and how to train associates appropriately.
• Manage each department’s banks and ensure they are balanced. NOV 2020- JAN 2022
Assistant General Manager/Director of Sales Homewood Suites
• Publicized job vacancies, conducted preliminary interviews, and coordinated pre-employment processes.
• Imported payroll.
• Ensure that safety in the workplace was compliant with guidelines by monitoring safety equipment, training employees on the proper handling of complex machinery and chemicals and informing staff of evacuation plans and policies.
• Processed employee and guest complaints, investigated, and resolved those issues.
• Answered outside calls and emails from inquiring guests.
• Processed employee leave and vacation requests.
• Implemented and monitored job transfers and developed programs to support employee growth.
• Managed administrative and office records.
• Elevated employee morale by regularly communicating with employees and engaged in team building activities.
• Maintained office records, hotel budget, and invoices.
• Conducted management meeting for each department.
• Inspected grounds, public areas, and guest rooms for appearance and cleanliness.
• Ensured company standards for housekeeping and guest services were met.
JAN 2019- NOV 2020
Front Desk Specialist/Tech Physicians Eye Center
• Issued room keys to registered guests.
• Introduced amenities and services to guests for their information and guidance.
• Encoded and organized pertinent information and data into the computer.
• Recorded the expenditure of the guests and added it to the guests' bill of payment.
• Collected credit cards or cash payments from guests.
• Assisted visitors and guests registered in the hotel.
• Reconciled all accounts, processed invoices, and prepared paychecks.
• Balanced guests accounts.
• Answered calls and inquiries related to potential bookings.
• Ensured that all end-of-day activities were successfully executed by employees in all departments.
• Investigated and resolved customer requests and complaints.
• Ensured the front desk and reception area remained stocked, cleaned, and organized.
• Managed budgets, records, and vender contracts regarding the front desk.
• Supervised front desk activities including bookings, appointments, phone calls, and emails and scheduling.
AUG 2016- JAN 2019
Office Assistant SC Express
• Scheduled drivers’ trips, routes, and pick-ups; Remaining in constant communication with the drivers. Kept records, and monitored driver’s daily logs for errors, drive time and
violations.
• Responded to inquiries from potential future and current customers.
• Booked and reserved transportation for customers.
• Billing and Invoicing.
• Kept records of meeting minutes.
• Collected payments for current and outstanding balances.
• Managed payroll for all drivers.
• Prepared and issued checks to venders.
• Balanced books and made sure A/P were up to date. SEPT 2013- AUG 2016
Front Desk/Night Auditor Whitten Inn
• Assured that credit cards being offered by clients for payments are valid.
• Introduced amenities and services to guests for their information and guidance.
• Encoded and organized pertinent information and data.
• Recorded the expenditure of the guests and added it to the guests' bill of payment.
• Assisted visitors and guests registered in the hotel if any questions or concerns occurred.
• Balanced all charges and resolved any discrepancies that occurred.
Contact this candidate