Customer Service Entry Level

SUMMARY

Business student seeking an entry-level position. Strong ability to handle company procedures work on teams and be self-motivated to achieve goals and complete projects. Bi-lingual speaking English and Spanish while assisting others promoting effective communication.

EDUCATION

Governors State University University Park, IL

Bachelor of Arts in Business Administration Finance 05/2023

GPA: 3.476

Moraine Valley Community College Palos Hills, IL

Associate in Arts 5/2021

GPA: 3.652

Won Sandra Broadbent Memorial Scholarship

WORK EXPERIENCE

Old National Bank

Operations Support Specialist II, Joliet, IL, 08/2022-03/2023

Post incoming ACHs and check deposits into clients trust accounts. Daily deadlines for sweep clearing.

Promissory notes, student loans, rent and mortgage payments are updated with payments made by clients.

Updating Date of Deaths and tax lots from deceased client accounts with Bonds, Securities, and Roth IRA.

First Midwest Bank

Middle Office Support Assistant, Joliet, IL, 4/2021-12/2021 & 03/2022-08/2022

Works with customers’ trust accounts by paying their bills that are mailed or emailed to the branch.

Organizing bills by prepping with proper tax codes for later on processing and printing checks.

Scanning, copying, printing, faxing paperwork.

Utilize Excel, PowerPoint, Microsoft, and Outlook Mail.

Teller 1 & 2, Midlothian, IL, 8/2018 - 4/2021

Followed opening and closing procedures. Greeting and communicating with customers when entering the building, referring to services and products their bank is providing their consumers.

Reached quarterly goals and expectations.

Performed cash handling and gained trustworthy relationships with clients.

The Malnati Organization, LLC. Oak Lawn, IL

Phone Receptionist, Cashier, Driver, 6/2018-5/2019

Answering phone calls and placing orders through the computer system. Handling cash and attending customers ready to check out.

Following opening and closing procedures. Preparing sides and signature dressings, organizing and restocking fridges. Delivering orders to customers’ homes with care and within minutes.

AFFILIATIONS & VOLUNTEER WORK

Phi Theta Kappa Honors Society Membership, 2019 - 2021

Moraine Valley’s Orchestra: Fall of 2019, Spring 2022 & Fall 2022.

SKILLS

Customer Service: Provide customer service, including translating for bilingual Spanish speakers. Communicating with customers providing the best quality of products and achieving their satisfaction. Engaging with others and leading the team to the best outcome.

Clerical: Knowledge of administrative/clerical procedures and systems such as word processing, time management, computer skills, organizational skills.

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