Ripdaman Gill

647-***-****

adzjmo@r.postjobfree.com

WORK EXPERIENCE

CATSA Screening Officer August 2022 - November 2023

Garda World, Toronto, ON.

Demonstrated strong attention to detail when using looking for banned substances in passengers’ bags, searching for markets objects on x ray scans, also conducting a full bag search on timed on bags.

Accurately identified different product types to ensure that the proper reporting requirements are being followed when reviewing files, allowing for a precise representation of the borrower’s financial position.

Demonstrated strong understanding of the procedures when conducting pad downs and full body searches, also understanding when to pad down passengers and following proper pad down procedures.

Demonstrated effective communication skills to ensure an effortless customer service experience by providing customers with quick solutions to their problems and providing clear instructions on what items need to be out the passengers’ bags and what they can wear while walking through the machine. What items the can have in there bags, explaining all of CATSA rules in a professional matter, using strong communication skill to help calm down frustrated passengers

Cashier March 2022 - September 2023

Red Maple, Milton, ON.

Attention to detail when cashing out a customer to ensure that there were no double scanning items, made sure to remove all security tags from products, and explained the story's return policy before completing the purchase to avoid any future issues.

Managed customer relations by listening to complaints and provided them with a quick solution in the form of an in-store credit, full refund, or exchange. Make sure that no customer leaves with a negative experience.

Trained 3 new employees on a one-on-one basis and explained how to cash out a customer, how to use the cash register, how to handle customer returns, and how to organize the back counter

Customer Service May 2021 - January 2022

The Lowes Garden Center, Brampton, ON.

Helped customers select the appropriate soil type, sod, and plants for their garden by listening to the customer needs.

Promoted new garden products and applicable discounts the store was offering, which increased sales of newer items.

Analyzed inventory levels for outside garden rocks, placed stock orders, and contacted suppliers to make sure that the inventory would be delivered by a specific date so that there was enough inventory on hand at all times.

Problem solved when I sorted and separated inventory in a manner that minimized time spent per trailer, which allowed the warehouse to meet or exceed daily productivity goals.

Consistent attention to detail when daily tasks were performed to assure no sorting or facility operations errors were made, satisfying management's expectations and maximizing efficiency.