Customer Service Data Entry
Resume:
Kathy C. Smith
**************@*****.***
Administrative Support
Summary of Qualifications & Skills
Over 15+ years of interacting with customers to provide information in response to inquiries about products, services and to handle and resolve complaints
Strong interpersonal, organizational, planning and communication skills
Build sustainable relationship and follow procedures, guidelines and policies
Computer Skills: Microsoft Word, Excel, Outlook, Internet and Typing
Areas of Strength
Detail/Result Oriented
Superb Customer Service
Great troubleshooting skills
Filing
Follow-up
Dependable
Goal Oriented
Team Player
Data Entry
Hard Worker
Quick Learner
Committed
Professional Experience
Georgia Department of Revenue Compliance Division Atlanta, GA
Administrative Support III
sGreeted clients and customers entering establishment
sManaged payment and liens process for the State of George and individuals
sCalculated liens and prepared a transmitter to send to courthouse to be cancel, nulla bona, withdrawn, amended and unrecorded
sPicked up new liens to be sent for recording and prepared a voucher request for payment to the courts
sReviewed documents submitted making sure all required information have been received
sSet up payment arrangements and updated bankruptcy information in the system
sExamine files to answer routine inquiries and provide information to taxpayers
sProvided clerical support to include copying and distribution of documents
sAssist taxpayers in resolving complex problems
sDetermine taxpayer’s eligibility for payment Installments and offer and compromise
sMaintain record keeping and filing system
sMatched statements with canceled checks by account numbers
sManaged and distributed information within in office
sAnswered phones, taking memos and maintaining files
sSend and received correspondence
sCoordinated off ice inventory by restocking supplies and placing purchase orders
sKept reception area clean and neat to give visitors a positive impression of the company
Education
Walter F George High School Forest Park, GA
High School Diploma
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