It Support High School
Resume:
Christopher Lazu
Ridgewood, NY 11385
917-***-**** *******@*****.***
Summary:
I am a honorably discharged veteran with 8+ years of experience in IT support and inventory related roles, and 5+ years of IT education. I excel in creating workable solutions for short and long term goals, and actioning these solutions in a purposeful and timely manner.
Work Experience:
IT Support Technician Astreya Partners, on behalf of Google Nov 2021 - Ongoing
● Perform cycle counts for managed inventory with at least 95% accuracy, personally posting 100% accuracy on average since taking over this responsibility.
● Use proprietary ticketing system to service requests, maintain an ever-changing SLA with minimum 95% compliance.
● Hardware repair, imaging (Win, Linux, Mac), deployment, and desk side support.
Display Technician (ACT Rep) ActionLink Sep 2020 - Oct 2021
● Troubleshoot and maintain displays and other hardware.
● Travel nationally to assist other locations.
● Work alongside 1st party companies (Samsung, Apple, Sony, etc.).
Level 1 Technician Liquid Technology Nov 2017 – Mar 2020
● Desk side support, including hardware, software, and general customer support
● Perform data analytics, hardware diagnostics, and Active Directory management
● Work alongside other companies (Microsoft, Perscholas, Discovery, etc.).
Assistant IT Technician AST Financial May – September 2017
● Manage physical inventory and headed software rollouts
● Emphasis on Excel use to manage device details, schedule updates, etc.
● Work alongside stock agencies (NYSE, Micron, IAC, etc.).
Logistics Support OneFineStay New York, NY Sep 2015 – Mar 2017
● Data analytics and management via Excel
● Facilitate maintenance and presentation of luxury homes
● Trained and supervised new workers
Education:
United States Marine Corps Radio Communications 2009 - 2013
NYC College of Technology CUNY Information Technology 2010 – 2012
George Washington High School High School Diploma 2005 - 2009
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