Customer Service Data Entry

BRYANT, AHMAHDI

**** ****** **., ******* ** ***26 ***********@*****.***

SUMMARY

I’ve been working in Sales for most of my career. I’m Interested in self building and leadership in a foundation were leadership can thrive a cooperation. My best skills are computer knowledge and Business implementation. I’m currently attending at ECPI UNIVERSITY for Network Security. I’m interested going to a field that can utilize these skills and also building at home for the company’s need. While working in various sales jobs. I have served customer service in a new way through hand-held devices. That operates through software like Microsoft Windows 10 and Apple (IOS10). Involves in a lot of data entry. Prior to jobs, like sears, krispy kreme and now Teleperformance were software is an attribute for work production. Maintaining a keyboarding skills up to sixty four a minute. I’m self-discipline; I have great morality and a great team efforts. I can be also diligent to achieve a timely fashion of completing a task at hand. The goal is to reach heights, were it benefits and expand the company.

COMPUTER CCC

● MICROSOFT 10; WORD, EXCEL, AND OUTLOOK

●MAC (OSX)

●KEYBOARDING (64)

EXPERIENCE

Jan 2016 to

Present

Deposit Agent, Teleperformance

I’m an agent that is responsible for banking customer service. I service the deposit department, were agents take inbound calls response to our members concerns over their checking and saving banking products. Processing cash advances, travelers' notification, cashiers' checks, bank-to-bank wires, limit increase and other banking needs. Like balances daily transactions and verifies cash totals. Our duties require broad conceptual judgment, initiative and ability to deal with complex accounting issues. Sometimes lead to investigating and resolving out-of-balance conditions. To maintain the highest level of confidentiality with all information obtained. Our Team members perform an allocating and coordinating call flow. Complying with all department and company policies, procedures and regulation. And to make sure we contribute to the fulfillment of company objectives and goals. We actively participate in training programs to maintain and acquire additional job knowledge and skills.

Aug 2012 to 2015

Sales Representative, Krispy Kreme

· Is responsible for growing sales in a designated territory. This includes securing orders from new and existing customers, establishing and maintaining customer relations, merchandising product to maximize sales, providing accurate and timely delivery of the product to customers, and managing orders and returns. A commitment to teamwork, a clean, professional appearance, enthusiasm, customer-focused behaviors and a high energy level are necessary. Increased promotion sales between 4-6%. Controlled returns to a maximum of 30%. Established new accounts (expanding business).

Oct. 2011 to

AUG 2012

RECEIVER, SEARS

MERCHANDISE NEW SHIPMENT INTO BACK STOCK ROOM. LOCATE OR RELOCATE ITEMS THROUGH-OUT THE

BACK STOCK ROOMS USING A HAND-HELD DEVICE. IT CAN EITHER FOR A CUSTOMER OR BACK ROOM RESPONSIBILITIES. ALSO ENTERING DATA TO STORE ITEMS IN CORRECT LOCATION. KEEPING TRACK OF TOTAL ITEMS IN EACH LOCATION BY REMOVING OR ADDING IN EACH LOCATION. AND AUDIT WHEN NECESSARY. HELPING CUSTOMERS WITH PAID MERCHANDISER INTO VEHICLE. AWARDED WITH GREAT CUSTOMER SERVICE.

EDUCATION

2015 - Network security, ECPI University

Pursuing

Classes

Advance Composition

Introduction to operating systems

Logic and Design

Networking 1

Storage Area Network and Disaster Recovery

Fundamental of Customer Service

References will be provided on request.

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