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Customer Service Data Entry

Location:
Bethpage, NY
Posted:
September 07, 2023

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Resume:

WAJMA TOURYALAI

adzjed@r.postjobfree.com

516-***-****

*** * ****** ***, ********, NY 11714

CAREER SUMMARY

Dedicated and detail-oriented Title Insurance Coordinator with 15+ years of experience in the Title Insurance Industry. Possess in-depth knowledge of tle insurance procedures, regula ons, and documenta on. Adept at overseeing tle searches, resolving issues, and providing excep onal customer service. Proven ability to handle mul ple transac ons efficiently, ensuring on- me closings and customer sa sfac on. QUALIFICATIONS and SKILLS

• Strong command of RamQuest Op2, So pro/Proform, Tracker Pro, TACS (Magram) and MS Office.

• U lize reference sites like ACRIS, HPD Building Info, Department of Building, NYC Property Tax, OASIS Map and Nassau County Land Records.

• Pleasant demeanor, client focused and dedicated to a posi ve customer experience.

• Excellent wri en and verbal communica on, me management, mul -tasking, ac ve listening skills.

• Fluent in several languages including Pashto, Hindi, Urdu and Farsi. WORK EXPERIENCE

Freedom Land Title Agency (Melville, NY)

Applica on Desk (September 2022-July 2023)

• Head of Applica on desk which included coordina ng new orders with examiners, a orneys, loan processors and lenders for New York and Na onal files.

• Exam experience which includes Coop, A orney and Lien searches.

• Implement process improvements that have reduced closing meframes by 20%, enhancing overall customer experience.

• Collaborate with clients, real estate agents, lenders, and underwriters to gather necessary informa on and resolve tle-related issues promptly.

Freedom Abstract (Melville, NY)

Closing Coordinator (August 2019-April 2022)

• Preparing Title bills, schedule closings, coordina ng closers, preparing policies and closing packages.

• Averaged 20+ Title bill submissions per day.

• Exclusive partnership with Chase Bank, managing a high volume closing desk with same day turnaround for tle closing needs.

Kensington Vanguard (New York, NY)

Produc on Division/ Commercial and Residen al Na onal Proofer (November 2016-August 2019)

• Proofread Commercial tle reports for Na onal clients with exper se in but not limited to NY, VA, MD, PA, CT, FL, CO, OH, DC and RI.

• Averaged 12+ tle report submissions per day.

• Managed a high volume client whose por olio averaged 100 tle reports per order. I was able to complete the order within one week each me.

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KCT Abstract (New York, NY)

Senior Title Produc on (June 2013-November 2016)

• Large volume of High Liability Requests submi ed to underwriters for NY and NJ.

• Assisted in the applica on process as needed.

• Proofread, typed and compiled tle reports while maintaining high levels of accuracy.

• Clearance requests for judgments, liens and any other viola ons (i.e...ECB, PVB, TAB). ASK Abstract, Inc. (Hicksville, NY)

Title Processor/Produc on (January 2009-March 2013)

• U lized TACS (Magram) to manage client tle reports.

• Typed and proofread tle reports while maintaining high levels of accuracy.

• Administra ve and clerical du es-Strong data entry skills. Pan Am Mortgage (Hicksville, NY)

Loan Processor (April 2006-January 2009)

• Responsible for the issuance and closure of property tles in the Greater New York area.

• Responsible for researching the market for the maintenance of compe ve pricing.

• Prepared credit informa on in which loan growth and quality trends, and loan product concentra ons were included.

EDUCATION

Associate of Business Administra on

Nassau Community College, Garden City, NY

May 2009

Paralegal Cer fica on

Stony Brook University, Stony Brook, NY

May 2014

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