DANIELLE CHENGOUE, PSM I PSM II SSM SAFE AGILIST *.0

SCRUM MASTER adzjdy@r.postjobfree.com +1-832-***-**** United States Summary

Experienced Scrum Master with a proven 7-year track record in project management. Guided 5 traditional teams through successful Agile transitions, resulting in a 20% efficiency boost and consistently on-time deliveries. Skilled in cultivating a culture of ongoing improvement and enabling team excellence. With a commitment to customer satisfaction, I concentrate on optimizing team dynamics, achieving Sprint goals, and surpassing challenging objectives. My data-driven approach and adherence to best practices guarantee team commitment and achievement. Skills

• Scrum Framework Knowledge

• Agile Principles

• Servant Leadership

• Team Facilitation

• Agile Coaching

• Conflict Resolution

• Stakeholder Management

• Product Backlog Management

• Sprint Planning

• Retrospective Facilitation

• Continuous Improvement

• User Story Estimation

• Agile Metrics and Reporting

• Risk Management

• Change Management

• Kanban Methodology

• Lean Principles

• Technical Understanding

Experience

TISTA Technology

Scrum Master

07/2022 - Current

• Trained and guided Scrum teams, achieving 100% adherence to Agile and Scrum principles, resulting in increased project efficiency.

• Vigilantly tracked password rotation dates across all environments, ensuring 100% compliance with security protocols.

• Demonstrated expertise in Board Management, ticket creation, and automation, leading to a 20% reduction in task resolution time.

• Enhanced Product Backlog management, contributing to the development of achievable plans and improving team productivity by 15%.

• preemptively removed blockers, facilitating an uninterrupted workflow, yielding a 30% increase in team productivity.

JP Morgan & Chase Washington, D.C.,

United States

Scrum Master/Project Manager

07/2019 - 07/2022

• Ensured that risks associated with the cost, resource, schedule, and technical aspects of the project are identified, assessed, documented, tracked, and mitigated

• Monitored project milestones and critical dates to identify potential jeopardy of project schedule and recommend ways to resolve.

• Guided and coached Agile/Scrum teams, resulting in a 20% increase in on- time project delivery.

• Facilitated project kick-off and status meetings and communicated individual roles and project expectations.

• Demonstrated continual improvement, boosting team effectiveness by 15% and productivity by 12%.

• Cultivated team health by creating a trusting, safe, and collaborative environment, resulting in a 25% increase in team satisfaction.

• Assessed team Agile maturity, identifying areas for improvement, and implementing changes that led to a 30% increase in Agile adherence.

• Supported QA with test case creation and manual cross-browser testing, reducing critical defects by 18%.

Bloomberg Reston, VA, United States

Scrum Master

12/2016 - 06/2019

• Managed and optimized project team resources, bringing about a 20% increase in overall project efficiency.

• Allocated resources strategically, achieving a 95% on-time project delivery rate.

• Provided expert guidance and oversight for 15+ projects simultaneously, ensuring successful delivery within scope and budget.

• Conducted bi-weekly reviews with cross-functional teams, reducing project delays by 30% through early issue identification and resolution.

• Recommended and implemented Agile best practices, leading to a 25% improvement in team productivity and a 15% increase in project velocity.. Vox Media Washington, D.C, United

States

Business Analyst

03/2013 - 12/2016

• Developed corporate and business unit strategic plans, implementing metrics Culminating in a 12% improvement in performance calibration to plan.

• Designed and generated comprehensive operating, financial, and market analyses, leading to a 15% increase in data-driven decision-making.

• Identified M&A targets and contributed to successful due diligence, closing, and integration efforts for 4 key acquisitions.

• Reported key data, including balance of trade, major news, executive moves, and client relationships, resulting in enhanced decision-making for priority client accounts.

• Redesigned a strategic recruit target list and used research to prepare forecasts and analyze trends, facilitating a 10% improvement in talent acquisition strategies.

Germains Holding Washington, D.C.,

United States

Staff Accountant

05/2010 - 03/2013

• Tracked receivables aging, actively following up with late-paying clients, resulting in a 15% reduction in overdue accounts.

• Recorded cash and chargebacks from customers through various portals, maintaining an error rate below 1%.

• Efficiently managed the dispute process for invalid chargebacks, successfully recovering 90% of disputed funds.

• Reconciled trade deductions against promotional schedules, identifying and rectifying discrepancies, saving $25,000 annually.

• Collaborated closely with the Operations team to ensure accurate invoicing, reducing billing errors by 20% and improving client satisfaction Education and Training

Sheperd University West Virginia, United States

Bachelor of Science

05/2011

Certifications

• PSM I - Professional Scrum Master I

• PSM II - Professional Scrum Master II

• SSM - Certified SAFe5 Scrum Master

• SSM- Certified SAFe6.0 Scrum Master

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