Mica Jones

Bastrop, LA *****

adzjdu@r.postjobfree.com

+1-817-***-****

• Energetic and optimistic customer service specialist with over 3 yrs professional experience assisting customers in solving complex issues.

• Dependable and friendly

• Eager to use impeccable patient care skills to support excellence experiment. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

JPMorgan Chase & Co - Monroe, LA

November 2009 to May 2013

• Assisting customers about their mortgages

• Assisted mortgage loan officer with customers' mortgage

• Assisted customers about modifications to help save their mortgage Collections Specialist

CITIFIANCIAL Mortgage - Irving, TX

January 2004 to September 2009

• Taking inbound calls

• Working to assist customers with mortgage

• Taking payments from customers

• Assisting customers with modifications

• Assisting customers with mortgage assistance from home (remotely) Kelly Services Temp

Allstate Insurance - Irving, TX

October 1999 to January 2001

• Sort mail

• Disribute mail to different zip codes

• Distribute mail through tracking system

• Data entry

• Packaged information

Education

Associate's degree in Medical Office Administration McCann School of Business & Technology - Monroe, LA August 1997 to May 1999

Associate's degree in Business Administration

Louisiana Delta Community College - Bastrop, LA

August 1995 to May 1997

High school diploma

Bastrop High School - Bastrop, LA

August 1988 to May 1992

Skills

• Administrative experience (2 years)

• Data entry (8 years)

• Microsoft Office (5 years)

• Customer service (5 years)

• Office equipment (10+ years)

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