Fernando (Fred) DellaPorta

Boston MA *****

617-***-****

adzjd7@r.postjobfree.com

SUMMARY

Computer systems engineer with depth of experience in supporting users. Known for responsiveness and prompt resolution of issues. Ability to build strong relationships across the organization. Strength in leading, motivating and developing technical teams. TECHNICAL SKILLS

Operating Systems: RedHat Linux, CentOS, Ubuntu, UNIX Solaris 10, 11, Mac OS and Windows Software: Symantec, Cadence, Synopsys, Mentorgraphics, Matlab, Microsoft Office 2007, 2010, 2013, Office 365Networks: DHCP, DNS, SMTP, TCPIP, VMWare, NIS, NIS+, LDAP, Samba Active Directory Languages: Bash Shell Scripting, TCSH Shell Scripting PROFESSIONAL EXPERIENCE

Nike

Computer Systems Engineer (February 2022-Present)

Supporting IT equipment in large corporate environment. Desktop/laptop tech support (Mac and PC.) Windows 10 operating systems. Support mobile devices, printers, scanners, wireless, VPN, etc. Maintain repairs, spare parts, and components. Maintain system configurations and documentation. Track and resolve customer incidents and requests through the client's ticketing tool. Provide Executive support.

Aspire Health Alliance

Computer Systems Engineer (January 2020- February 2022) Provide dedicated customer support using various tools such as Desktop Central management system. Sophos Encryption and anti-virus.

Office 365. Supports various software packages to ensure user ability to navigate through any problems. Northeastern University, Boston, MA May 2000 to February 2019 Computer Systems Manager (November 2007 to February 2019) Provided 24/7 – 365 technical and computer support for senior Computer Engineering Researchers, faculty, staff and students in the Department of Electrical and Computer Engineering. Managed Netapp FAS 2040 48 Terabyte NAS (over 80 terabytes of storage) Created User Accounts, with both LDAP and Active Directory services Managed installation and licensing of over 25 Linux software packages for both research and instruction

Defined, designed, purchased and supported specialized computer equipment for research