CURRICULUM VITAE OF FATIMA NADIA SIMON

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task and skills training is given to me. Motivated to learn, grow, and excel in the organisation. Experienced IT technical support with over 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

PERSONAL INFORMATION

Surname: Simon

First Names: Fatima Simon

ID Number: 901**********

Residential Address: 4140 Modjaji Road

Pimville, Golf course

1809

Email Address: adzjd2@r.postjobfree.com

Contact Number: 074*******/069*******

Gender : Female

Nationality: South African

Marital Status: Single

Driver’s Licence: None

Disability: None

HIGH SCHOOL EDUCATION

High School Attended: Kliptown Secondary School

Matric Subjects: Afrikaans Additional language

English

Mathematics literacy

Life Science

Business Management Studies

CAT

Life Orientation

Year Matriculated: 2009

FURTHER EDUCATION AND TRAINING

1) Institution: Bytes People Solution Midrand

Period: 08–Oct-2018 -11-Oct-2019

Qualification: Learnership: National Certificate System Support (SAQA ID 48573)

NQF Level: 5

•Personal Development

•Ms Windows Server 2012: Installation & Configuration

•MS Windows Server 2012 Administration

•Ms Windows Server 2012 Advanced Services

•Desktop Infrastructure Implementation

•Desktop Application Environment Implementation

•Enterprise System Management and its role in IT system Support

Institution: Bytes People Solutions, Midrand

Duration: One year

Period: 09 October 2017 – 05 October 2018

Qualification Learner ship: National Certificate (Technical Support)

NQF Level: 4

Exit Level Outcomes

•Communicate effectively in a Technical Support Environment (48 Credits)

•Mathematical Literacy (16 Credits)

•Computer Technology Principals and Support (71 Credits)

•Data Communications & Networking Support (56 Credits)

Institution: Bytes People Solutions, Midrand

Duration: One year

Period: 03 October 2016 – 29 September 2017

Qualification Learner ship: National Certificate (End User Computing)

NQF Level: 3

End User Computing Skills Set:

•Communication

•Using ICT in the organization

•Using Microsoft Office Word

•Mathematical Literacy

•Using a Web Browser

•Using Microsoft Office PowerPoint

•Creating, Editing and Enhancing Spreadsheets

•Using Microsoft Office Outlook

•Creating Effective Databases

LANGUAGE(S)

Languages Afrikaans English Sesotho

Speak Good Good Fair

Read Good Good Fair

Write Good Good Fair

CAREER HISTORY

Company: University Of Witwatersrand (Business School)

Position: IT Computer Lap Support

Period: 27 Feb 2018– 05 Oct- 2018

Duties: Network configurations and Software Installation

Company: University of Witwatersrand (Solomon Mahlangu East Campus)

Position: ICT Technician

Period: 08-Oct– 2018 to 04 Oct- 2019

Duties:

•Providing remote and face-to-face technical support to clients of desktop, notebook, smartphone and tablet devices (Windows or IOS), Workstation setup,

•Deploy, maintain and troubleshoot printers.

•Document troubleshooting steps and service restoration details

•Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.

•Maintaining accurate records of all issues with resolution and contact details via Otter system.

•Installation and routine maintenance of desktop, notebook, smartphone and tablet devices.

•Set-up Video Conference Connections (Connecting Skype or Video for users).

•Monitoring and maintaining computer systems and networks.

•Setting up accounts for new users.

•Ensuring technical queries that are not progressing are escalated.

•Such other responsibilities that may be reasonably assigned from time to time.

SKILLS AND COMPETENCIES

•Excellent telephone skills and good ability to use Remote Access

•Good analytical and troubleshooting abilities •

•Strong knowledge of viruses’ application glitches and hardware issues

•Patient and able to walk customers through troubleshooting and repair process

•Excellent communication abilities

•Good customer-service skills

•Keeps abreast of changes in technology

•Good organizational abilities • Good understanding of installations and update

Company: University of Witwatersrand (East Campus Braamfontein)

Position: Windows 10 Migrations Technician

Period: 16 March 2020– 31-Aug- 2020

Duties:

•Installing and Remoting into user’s computers via Dameware (Mini control services) by upgrading to Windows 10 when the user is on Windows7.

•Troubleshooting the user machine using the Puxsha system

•Handling Administration work via outlook.

•Calling the customers at the university to migrate.

•Delegating emails.

Company: University of Witwatersrand (East Campus Braamfontein)

Position: Windows 10 Migrations Technician

Period: 21 September 2021– 20-Dec- 2021

Duties:

•Installing and Remoting into user’s computers via Dameware (Mini control services) by upgrading to Windows 10 when the user is on Windows7.

•Troubleshooting the user machine using the Puxsha system

•Backup and restoring data on the machines.

•Setting up the user’s profile once it is on Windows 10

REFERENCES

Name - Lucas Hlongwane - Facilitator

Company - Bytes Peoples Solutions

Contact - 011-***-**-**

Name - - Netanya Van Rheede-Support Manager -Customer Service.

Company - WITS ICT

Contact - 011-***-****

Name - Faizoon Margrose – Project Manager

Company - Bytes Peoples Solutions

Contact - 072-***-****

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