YVONNE GOWANS

**** * ******* **** ***. Phoenix Arizona 85085 · 269-***-****

adzj5i@r.postjobfree.com

Customer service representative with over five years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.’

EXPERIENCE

Experian

Mail Dispute Clerk

July 2022-Present

Processing disputes for credit worthiness. Disputing accounts that consumer is stating not mine, inaccurate or needs too be removed. Making corrections on the credit report. Addresses, Phone numbers, Names.

Matrix Absence Management, Phoenix Arizona

Contact Center Specialist,

May 2018-March 2023

Answering phones and assisting employees that are needing to file for a leave of absence; Assisting in processing the application and getting the employee assigned a claims examiner and an intake number; Answering general questions; Assisting fellow contact center specialist when needed.

Cognizant Technology,

Phoenix Arizona

Data Entry Clerk

March 2016-May 2018

Correcting the information for claims that the OCR has captured; Processing Rejection letters for claims; Processing Authorization and Referral Letters; Manually entering claims into facets. Maintaining confidentiality of records, reports and documents according to HIPAA laws, Uploading of documents into an image retention program.

United Health Care,

Phoenix Arizona

Military Service Representative, March 2013-March 2016

Answering calls, assisting in authorizations and referrals; Finding providers for beneficiaries; assisting providers in becoming providers for UHC; Approving authorizations and referrals; Identifying ICD 9 and CPT codes.

Teletech

Tempe Arizona

Generalist,

August 2012- March 2013

Receive calls from the public concerning health problems; Answering questions about public statistics; Giving general information and data that the Center of Disease Control (CDC) has published for the public.

EDUCATION

Kellogg Community College, Battle Creek, MI AA Degree 5/2012

Highland Park Adult Education, Detroit, MI GED 1996

SKILLS

• Report Preparation

• Written Correspondence

• General Office Skills

• Computer Savvy

• Customer Service

• Scheduling

• Front-Office Operations

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