Technical Support Help Desk

McKinley Parker, Jr.

Houston, TX ***** 832-***-**** *****@*****.***

Professional Summary

Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.

Skills

Technical Analysis

Virtualization

Hardware and software installation

System monitoring

Server Support

Security Updates

Backup Procedures

Technical Support

Network Management

Work History

Experience Lead Computer Operator, 03/1978 to 04/2017

ExxonMobil – Houston, TX

Maintaining several JES2 and JES3 VM/MVS/SAP/Network mainframes as well as help desk operator.

Changed and replaced backup tapes regularly and performed detailed server backups.

Generated reports covering details about data, system operation and error monitoring.

Assisted computer users with technical issues remotely and at workstations.

Trained and supported end-users with software, hardware and network standards and use processes.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

Actively listened to customers' requests, confirming full understanding before addressing concerns

Education

High School Diploma

Union High School - Union City, NJ

Certifications

Numerous software (10+ years) Help Desk (10+ years) Computer Networking (10+ years) Software Troubleshooting (10+ years) Technical Support (10+ years) Operating Systems (10+ years) Network Support (10+ years) Desktop Support Troubleshooting

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