Office Manager Customer Service

MARION MONTON

Professional Summary

Industrious Office Manager with over 10 years of experience in managing and streamlining office operations. Aiming to apply my proven record of information management, scheduling, and strict adherence to company policies. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Work History

Small Business Solutions, LLC

Office Manager/Executive Administration Assistant – Galleria Area, Houston TX

12/2018 - 01/2021

Key senior level administrative reporting to multiple vice presidents and directors for multiple departments. Managed human resource functions for office personnel and hybrid employees by tracking time and submitting the timesheets to include paid time off and comp time off.

Responsible for the accounts receivable, accounts payable, customer service, and inventory.

Responsible for ordering supplies, maintaining and scheduling daily pick up schedule.

Handled cash on a daily basis, details to keeping track of daily deliveries. Maintained customer and employee files, gas receipts, driver maintenance logs, and schedules.

Recognizing, rewarding and reinforcing the good performance, coaching and instructing the employees to help improve their work performances and self-esteem.

Identifying opportunities and areas for improvement/gaps and advocate solutions that enabled the business to achieve corporate/terminal goals such as accounting methodology change saving time and increasing customer/vendor satisfaction ratings.

Establishing effective working relationships with all levels of the organization and with the clients.

Wayne’s Retail Supplies

Store Manager

08/2008 – 08/2018

Lead sales employees to strengthen their knowledge of the company’s brand to increase sales and improve overall customer satisfaction with each encounter.

Manage the store’s appearance, daily and weekly sales goals and seasonal changes.

Promote product knowledge through monthly staff meetings; discuss new features and sales tips product by product.

Encourage a respect of the brand and store within employees to boost morale.

Motivate higher ticket sales through incentives, reward-based programs and positive reinforcement of good sales practices.

Communicate weekly schedules with all employees and make accommodations where necessary to insure store is adequately staffed at all times.

MARION MONTON cont’d

Score Life

Administration Assistant

01/1999 – 7/2018

Responsible for the daily operations of the company, by maintaining office systems and supervising staff. Maintained office equipment office operations and enforcing company policies and procedures.

Assisted with the preparation of payroll, distribution of office correspondence to the correct department, maintaining an organized filing system, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

Designed and implemented office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Completes operational requirements by scheduling and assigning employees, following up on work results.

Provided effective communication with management and provided departments heads while analyzing special reports; summarizing information; identifying trends when the company took on new projects,

Overseeing the hiring and onboarding process by recruiting, interviewing, orienting, and training employees.

Instrumental with the financial objectives of the financial department. Assisted with preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.

Education

High School

Diploma -Ross Shaw Sterling High School – Graduation 1980

College

Houston Community College – Attended 2014

1619 Spinel Stone CT. Richmond, TX 77469 (346-***-***** adziyq@r.postjobfree.com

1619 Spinel Stone CT. Richmond, TX 77469 (346-***-***** adziyq@r.postjobfree.com

Contact this candidate