Information Technology Technical Support

Mike Manzi

**** **** *****, **********, ** ***** 412-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Creative, knowledgeable, and performance-oriented information technology student who excels in problem solving, maintaining hardware with good collaborative skills. Possess technological strong skills and great analytical skills currently looking for any IT related Job.

EDUCATION AND HONORS

La Roche University, Pittsburgh, PA Graduation: August 2023

Bachelor of Science, Information Technology Cumulative GPA: 3.370

Minor: Management

La Roche University President Certificate of Academic Achievement Recipient

Relevant Coursework:

Advanced Database Management Systems, Advanced Networking and Telecommunication, Linux, Programming in Java, System Analysis and Design

INFORMATION TECHNOLOGY EXPERIENCE

Dobil Laboratories July 2022

Technical Support Glenshaw, PA

Provided technical support by assisting customers who are experiencing technical issues with products or services. Providing technical solutions to customers’ problems. Installation and configuration of computer hardware and software systems.

INFORMATION TECHNOLOGY EXPERIENCE (School Projects)

University Public Event Portal Fall 2022

Worked on a group project to build a fully realized web portal that publishes a list of college and local events such as concerts, games, and the tickets to those events.

Contributed by developing a detailed budget plan, which was essential in ensuring that we could deliver the project within the allocated resources.

Graphic Design Lab Expansion Spring 2023

Collaborated with my team as co-leader to develop a proposal and mockup for integrating 3D technology into La Roche University's graphic design lab.

Aimed at enhancing students' proficiency in 3D printing, scanning, and modeling. Resulted in an expanded skillset and better preparation for the burgeoning 3D market.

OTHER WORK EXPERIENCE

Medical Technician, Anthology of McCandless 2021-Present

Enhance the lives of older adults by assisting with doctor’s appointments, pharmacies, and daily living activities.

Maintain resident medication programs and documentation, including medication distribution, ordering and reception, file management, and storage.

VOLUNTEER EXPERIENCE

Allison Park Church- Assisting in video and sound production team.

La Roche University African Club- Event planning and organizing.

LANGUAGES

Proficient in ENGLISH, FRENCH, KINYARWANDA.

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