Customer Service Call Center
Resume:
Louella Scales
Top Customer Service Rep/Claims Representative
Broadview, Il
**************@*****.***
Eager to work for a good company that will see my strengths and allow me to become an asset to your company..
Authorized to work in the US for any employer
Work Experience
Lynx Customer Service Agent
Allstate Insurance Group - Schaumburg, IL
September 2017 to June 2018
Answering phones and filing Auto and Property claims for customers all over the world who have policies with Allstate Insurance Company.
Driver
Lakeview Transportation - Bellwood, IL
February 2011 to August 2017
Responsibilities
Driving students to and from school.
Accomplishments
Driving various students to various schools all over Illinois. I had the pleasure of seeing students come and go, meeting parents and making sure all students arrive home safely. Skills Used
Defensive driving.
Independent Insurance Agent
Aflac - Elmhurst, IL
January 2008 to February 2011
Responsibilities
Enrolled employees up for Accident/Health/Life Insurance. Solicited employers and employees to sign up through cold calling. Averaged 50 appointments per week with potential customers, Accomplishments
I was part of a team that worked together to help each person accomplish their goals. Skills Used
i cold called over 75 businesses a day.
Vocational Trainer
Aspire Industries - Hillside, IL
January 2006 to December 2007
Responsibilities
Trained 20 disabled people in a workshop environment to do various sorting and packing jobs. Maintained case files on each employee, and assessed their work habits through monthly evaluations. Accomplishments
Able to keep all participants busy when there was down time with various activities such as exercising, and games.
Skills Used
Maintained confidential files on each person.
Manager Call Center
Fema /Apple One - Chicago, IL
September 2006 to December 2006
Trained 150 people to react in disaster situation, answering phones, entering data, and using empathy when handling emotional calls during Hurricane Katrina. Clerical/Receptionist
Malcolm X College - Chicago, IL
September 2004 to September 2005
Responsibilities
Answered all incoming calls, typed all hiring, retirement, packages for all staff. Scheduled all travel for the college staff. Set up for faculty meetings.
Accomplishments
I had the opportunity to work with students and staff on various projects within the College, and to work with graduates and to set up graduation exercises. Taught a class for summer program NYSP
(children's program where they are in school from 8:30 - 2:00 doing various activities). Skills Used
Typing, filing, data entry, answering phones
Education
Malcolm X College
Commercial Driver's License (CDL)
Class C
Expires: March 2018
State: IL
Endorsements: P (Passenger vehicles)
Class B
Expires: December 2018
State: IL
Endorsements: P (Passenger vehicles)
Skills
personnel manager, scheduling clerk, travel coordinator, call center manager, claims examiner, Customer Service, Customer Care, Call Center, CSR
Awards
Perfect Attendance/ No accidents
June 2015
Safe Driving Award/TV
Certifications
Claims Certification for property and cars
Certified and trained to take claims via the phone for accidents and property damage.
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