Robert D. Neidig

*** ******** *****. • New Cumberland, PA 17070

717-***-**** • adziv2@r.postjobfree.com • www.linkedin.com/in/robert-neidig-10627622a

Profile

Mainframe Storage Administrator/Open Systems/Client Server

Information Technology professional with 37+ 24/7 mainframe computer operator to ensure operational continuity, availability, recoverability, performance and capacity to stay in compliance with Service Level Agreements, which include but not limited to batch processing, help desk support, systems support and testing, disaster recovery, change control, program management, etc.

Data Integrity • Problem Solving • Documentation

• Disaster Recovery • Client Server

Hardware Products

IBM 360, 370, 390, Z13 Mainframes DASD IBM 8870 AS/400 ATL 3584 physical drives / 3592 VTS 7740 3480, 3490, 3494 Cart Drives Confidential RS/6000 with Mag Star Tape Drive Xerox Optra Laser Printer IBM 4225 Impact Printer Xerox highspeed printer Nuvera 288 non-color, non-micr Xerox highspeed printer HLC-180 highlight color, non-mic Tape Silo Automatic Tape Loader & Virtual Tape Systems – (ATL) & (VTS) DASD

Operating Systems/ Software

IBM 360, 370, 390, Z13 Mainframes DASD IBM 8870 AS/400 MVS/OS z/OS VSAM IDMS DB2 IMS VSE/VM TSO/ISPF/SDSF SYSPLEX OMEGAMON LDAP DNS LPARs RACF AUTOSYS Tivoli Workload Scheduler (TWS) TMS SNA/VTAM JES2 JCL TCP/IP CICS CA/7 CA/11 CA/View CA/Deliver Version 12.2 DFHSM NetView Enterprise Control-M Control-R Control-O MQ-Series Monitoring z/OS/VM Version 1.13 MVS/XA/OS/390 MVS/VM MVS/BETA42 STATEMAN Version 2 OPC/ESA Remedy IBM Focal Point RMDS Microsoft Outlook UAC - Universal Automation Center, Version 6.4 Justice Network RMF FreeFlow - Xerox Print Management Software RSA - Q-Direct Version 5.0 Active Directory IT Support DHCP VPN LAN SolarWinds Workload Manager (WLM) Service Now – (SNO) Skype for Windows & Zoom Teams MS Word & MS Outlook Network Data Mover – (NDM) & File Transfer Protocol – (FTP)

Professional Experience

Administrative Office of Pennsylvania Courts - Mechanicsburg, PA Dec, 2022–Feb, 2023

NOC Network Computer Technician

Troubleshot system failures and identifying roadblocks in the network.

Fixed problems in LAN infrastructure and testing and configuring software.

Maintained and repaired hardware including peripheral devices.

Evaluated network performance to improve the network.

Scheduled upgrades and maintenance without interrupting business workflow.

Worked with vendors to get needed equipment for the networks and systems.

Maryland Dept of Public Safety & Correctional Services – Pikesville, MD Oct, 2018–Sept, 2022

Mainframe Computer Operations Supervisor

Responsible for maintaining overall operations of IBM Z13 - z/OS MVS/VM/CICS operating systems.

Operated and monitored all mainframe and distributed mission critical computers by entering commands through associated system consoles and monitoring applications.

Worked with Tivoli Workload Scheduler (TWS). Know how to schedule jobs, rerun, put jobs on hold and restart jobs.

Worked with the IBM Master console and the Hardware Management Console – (HMC) and know how to IPL from the HMC and Power On Reset (POR) and change the IPL address.

Excellent with JES2 commands know how to start & stop JES2 over 25 years’ experience with JES2.

Responsible for all DASD if there is a problem. The DASD would call IBM automatically and IBM would call back and tell us if IBM was coming in or deferring the problem to the morning.

Worked with Automated Tape Loading & Virtual Tape systems (ATL) & (VTS) systems. Was responsible for ATL - taking out tapes to go offsite and putting in tapes coming back from offsite. VTS – was responsible for watching if the VTS fell below its threshold of scratch volume serials. If the VTS did have to run a job to create more VTS volume serials or scratch tapes.

Worked with IBM JCL including modifying and adding parameters to restore generated datasets and then running jobs from the beginning.

Documented back schedule problems by opening Remedy tickets including what step the job errored in and return code as well as who was contacted and when.

Established effective work productivity as it relates to efficient use of system resources to assure batch work and system task are processed timely and efficiently.

Resolved problems with users pertaining to providing requested assistance and information to users as well as with issues pertaining to reported or noted system problems, errors or equipment malfunctions utilizing agency protocol for handling mission critical processes and systems.

Took help desk calls for resetting VPN passwords or network passwords, applications not working, and printer setup.

Created Remedy ticket when the user can’t be helped with their request or problem.

Supervised employees on shift as it pertains to knowledge about employee activities and behaviors. Establish regular processes for monitoring performance.

Created employee work schedules and approve employee leave and post leave on the schedule.

Assured that all employees on the shift are up to date on all systems maintained in the computer room.

4Pros Solutions, Inc – Piscataway, NJ March, 2018–Oct, 2018

Mainframe Computer Operator II

Ran job requests through Tivoli Workload scheduler and respond back that the job is running or abended.

Ran 3 high speed Ricoh Pro 8210 printers.

Separated reports for distribution.

DAV Force – Norman, OK July, 2017–March, 2018

Computer Operator 1

Worked as a contractor at the Navy Depot in Mechanicsburg, PA.

As instructed, resolved common operating problems as needed may serve as an assistant operator working under close supervision or performing a portion of a more senior operator's work.

Work included removing and recycling hard drives from outdated PCs and installing new hard drives into new PCs.

Donegal Mutual Insurance Company – Marietta, PA APRIL, 2004–May, 2017

Mainframe Lead Computer Operator:

Only person on second shift responsible for maintaining overall operations of IBM Z13 - z/OS MVS/VM/CICS operating systems.

Worked with the IBM Master console and the Hardware Management Console – (HMC) and know how to IPL from the HMC and Power On Reset (POR) and change the IPL address.

Excellent with JES2 commands know how to start & stop JES2 over 25 years’ experience with JES2.

Lead computer operator during a conversion from a VSE production system to a MVS production system.

Incident Management – Escalations – Engaged Support Groups – Managed Incident Work Notes – Prepared and sent email notifications.

Responsible for all output distribution, job abends and restores on both systems. Also responsible for training the other computer operators on the new MVS operating system.

Resolved problems on hardware, software, and programs; upgraded procedures on jobs; documented errors and corrections; and prepared daily logs and reports.

Worked with Service Now – (SNO) to document abends and system problems.

Interacted with vendors to resolve problems.

Used Universal Automation Center from Stonebranch for job scheduling.

Used Universal Automation Center from Stonebranch for job restarts after job abends.

Worked with software RSA - Q-Direct for output sorting.

Worked with Freeflow software on Xerox highspeed printer.

Monitored highspeed Xerox printers.

Worked with CA/7 job scheduler setting up workflows adding and deleting.

dependencies on workflows.

Knowledge of Network Data Mover – (NDM) and File Transfer Protocol – (FTP) worked with both.

Reran jobs and restored files for recovery when jobs abended.

Worked with CA/VIEW for reprints and altered them when they did not need to print anymore.

Lead computer operator during a conversion from CA/7 job scheduler to Universal Automation Control Center job scheduler.

Set-up workflows and took care of reruns or restarts in both schedulers. Also defined variables and dependencies. Also responsible for training the other computer operators on how to set up new workflows and how to do restarts and reruns.

Worked with 2 high speed Xerox Nurvera printers, one was a high-lite color printer. Know how to clear jams, replace forms, replace toner bottles with both waster toner and new toner bottles. Know when to call Xerox tech. and how to speak to Xerox tech. and document the problem with the printer and when the Xerox tech. arrives on site. I have done this for over 15 years working at Donegal Mutual Insurance.

Worked with IBM JCL including modifying and adding parameters to restore generated datasets and then running jobs from the beginning.

Worked with Automated Tape Loading & Virtual Tape systems (ATL) & (VTS) systems. Was responsible for ATL - taking out tapes to go offsite and putting in tapes coming back from offsite. VTS – was responsible for watching if the VTS fell below its threshold of scratch volume serials. If the VTS did have to run a job to create more VTS volume serials or scratch tapes.

Responsible for all DASD if there is a problem. The DASD would call IBM automatically and IBM would call back and tell us if IBM was coming in or deferring the problem to the morning.

Professional Resource Group, Inc. – Mechanicsburg, PA May, 2003–April, 2004

Mainframe Lead Computer Operator – DISA-DECC Mechanicsburg

Maintained overall operations of multiple MVS/OS/390 systems for the United States Department of Defense in a sysplex environment.

Resolved problems on hardware, software, and programs; upgraded procedures on jobs; documented errors and corrections; and prepared daily logs and reports.

Interacted with the vendors to resolve problems.

Knowledge of IPL and POR.

Used Control-M for job scheduling.

Used Control-R for job restarts after job abends.

Used Control-O for monitoring abends on systems and resolving abends.

Completed Quickets for job abends and password resets.

Take help desk calls for resetting VPN passwords or network passwords, applications not working, and printer setup.

Opened Remedy tickets for different problems, assigned tickets to proper groups for attention, and closed tickets when problem are resolved.

Opened Remedy hardware tickets, including completing all necessary information to resolve the problems.

Used Teloquent software for answering telephone inquiries on printers, passwords, resets, etc.

Worked with RMF to monitor the system’s performance.

Worked with different modems including resets and who to call if resetting does not correct the problems.

OAO Technology Solutions - Greenbelt, MD June 2000 – May 2003

Mainframe Lead Computer Operator:

Maintained overall operations of multiple MVS/OS/390 systems for the PA Department of Health, PA Department of Education, PA Department of Transportation, PA Department of Revenue, PA State Workers Insurance Fund, Justice Network, and BMIS. Monitored three AS/400 systems for the PA Department of Aging, PA State Civil Service Commission, and BOIS.

Maintained overall operations of two VSE/VM systems for the PA Department of Corrections and PA Liquor Control Board.

Resolved problems on hardware, software, programs, upgraded procedures on jobs, documented errors and corrections, and prepared daily logs and reports.

Interacted with vendors to resolve problems.

Worked with Tivoli Workload Scheduler (TWS).

Knowledge of IPL and POR.

Education/Training

Associate Degree in Executive Data Management, National Education Center, Thompson Campus, Harrisburg, PA, 1985

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