Human Resources Business Analyst

ASHWINI BANAGUDE

*******.********@*****.***

(M) 646-***-****

SUMMARY:

• Experienced in Content Authoring, Content Creation and Content Strategy

• Maintaining the site once it is live and ensuring the information is accurate and up to date.

• Gathering the requirements from various internal teams including Operations, Quality Assurance, Engineering, and Customer Support.

• Resolving defects raised by QA during the testing.

• Ability to work in high pressure environments and meet deadlines.

• Team player and self-starter with excellent communication, coordination, and interpersonal skills TECHNICAL SKILLS:

• MS Word, MS Excel, MS PowerPoint, HTML

• JIRA – Agile Project Management Tool for Tracking Progress

• Agile Process

• Adobe Experience Manager (AEM) Content Author

• Worked with various CMS tools like AEM content management software (AEM 6.5), Confluence PROFESSIONAL EXPERIENCE:

Employer: Samsung SDS America Mar 2021- August 2023 Role: Sr.Staff AEM Content Management Specialist

• Build product pages leveraging existing CMS templates.

• Content that will be uploaded are (but not limited to) images, copy, metadata, specs, pdfs, videos.

• Uploading the images to DAM and updating the pages.

• Unit testing the work done (revise the sentence)

• Collaborate with Production, Development and QA teams to enhance the website for better usability/user interaction.

• Familiarity with responsive web authoring, family mapping and content libraries.

• Author and publish the content as per the requirement.

• Worked creatively with creative team and development teams to develop layout for various content and communication pieces.

• Meeting with the creative, marketing, and design teams to identify and define content goals.

• Researching content and consumer trends to ensure that content is relevant and appealing.

• Developing content strategies to effectively reach the desired target audience and marketing goals.

• Proofreading and editing content before publishing.

• Ensuring that SEO and SMO strategies are effectively implemented.

• Managing content calendars and ensuring that the content remains consistent across all platforms.

• Coordinating with the marketing and design teams to ensure the timely delivery of assignments.

• Tracking consumer and content analytics and generating reports and presentations.

• Keeping up to date with content trends, consumer preferences, and advancements in technology.

• Work closely with Product Marketing Mangers to gather product and customer knowledge to execute projects.

• Proofread, edit and improve print and digital content/collateral as well as SME white papers. Employer: InaTech Infosolutions, a Calsoft Company May 2010-Nov 2014 Role: Business Analyst

• Performing Initial analysis based on the requirement elicitation process and providing estimates.

• Reviewing business requirement and solution documents and identify gaps if any.

• Documenting business requirement documents, user stories, and designing business solutions.

• Creating test scenarios and cases and maintaining requirement traceability matrix.

• Supporting setup teams in creating set up solutions and conducting solution POCs.

• Reviewing requirement impact analysis, conducting test impact assessment for change requests, and defining test plan and scope.

• Interacting with upstream and downstream applications to understand the impact on external systems.

• Providing domain consultancy to landscape applications for design / test phases.

• Analyzing production incidents, finding the root cause, and testing tactical solutions.

• Offering inputs to test team for execution issues, functional queries, and defect analysis.

• Reviewing and approving test artefacts and conducting governance activities. EDUCATION:

• Bachelor of Science

• Master of Business Administrator (Human Resources)

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