C.V

Job Title: Software Support Engineer

Total-Exp: + 7 years

Skills: C# ASP.NET MVC/MVC Core – SQL – Crystal Reports Oracle/SQL server DB,ITIL IT Software & Hardware Skills, Crystal reports, Power BI

Degree: Bachelor of Management Information Systems, SUST, Khartoum, SUDAN. Language: Arabic (Native) – English

E-mail: adziq7@r.postjobfree.com

Phone: +974******** - +974********

Nationality: Sudanese. Gender: Male.

QID with NOC

SUMMARY OF QUALIFICATIONS

+7 years of experience in software support, development, analysis, design, testing, and implementation of multi-tier Web-based and Windows applications using Microsoft& Oracle technologies in Banking, Industrial company, and Insurance.

Experiences

Diyar United Company UEA-DUC ADNOC Project, Qatar Woqod Project Application Support

(AUG-2022-feb 2023).

Providing support to Diyar clients.

Created Unit Test Cases and Tested based on the Unit Test Cases

Testing new customer requirements in a testing environment

Deployment new fixes and CRs

Testing SOAP/Restful API

Finding the root cause of an application malfunction Almutakhassisa Medical Insurance Company, Application Support - Software Developer (2017- 2022)

● Developed and Support Company website & APIs & system Portals

● Document,Business Process of company

● Support,Core insurance System company with an external source

● Resourcing, Project Planning and Project management

● Created Unit Test Cases and Tested based on the Unit Test Cases

● Analyze application data to assess performance.

● Work in team environment to complete all testing activities according to schedule.

● Coordinate resolutions with development team and project managers.

● Monitor data processing, quality assurance, and development activities.

● Testing new customer requirements in testing environment Family Bank, Application Support (April 2017- Oct 2017)

● Providing support to the bank core system for 42 branches.

● Developed Fixed Asset System using oracle Forms. Motwli Ismail Mohamed Fangama

Leader Technology Group System Analyst, Software Developer (2015 –2017)

● Design, document, and implement new processes and enhancements based on collaboration with end users and analysis of business requirements.

● Created training documents and trained end users, post Go-Live support.

● Developed ERP Company Software.

Sudan University of Science and Technology Technical Support (2014-2015)

● Diagnosing and solving hardware or software faults

Troubleshooting PCs, Laptops, Printers & basic network configuration

Preventive maintenance of equipment

Set up new users' accounts and profiles and deal with password issues

Install and configure software for computers

Skills:

Oracle Database

MSSQL Server 2012

MySQL DB

C#

Crystal Reports, Power BI, Data Visualization, DAX queries

Asp.Net MVC5& MVC Core

APIs,Web services

ERP System (Business)

Entity Framework

CSS,HTML,JQuery, Ajax

IT Software & Hardware Skills

Language skills:

● Arabic: spoken & written fluently.

● English: spoken & written Average.

Strengths:

● Excellent communication skill to present points precisely and clearly.

● Very good Interaction skill to coordinate and work with a team.

● Dealing with large number of customers.

● Analytical skills, collect and analyze information, problem solve. Courses:

Prince2 Foundation

ITIL Foundation

Customer Service with kaizen techniques

ASP.NET MVC Core CLS Learning solution Egypt

Data-Driven Decisions with Power BI

Certifications:

ITIL Foundation (DES 2018)

Power BI development and administration.

Building Analysis Services reporting models.

Developing visual reports, dashboards and KPI scorecards using Power BI desktop.

Connecting to data sources, importing data and transforming data for Business Intelligence.

Excellent in analytical thinking for translating data into informative visuals and reports.

Contact this candidate