Reconstruction Large Loss, Estimating Rebuild, Commercial Buildings

512-***-**** • www.linkedin.com/in/brad-hart-***18957 • *********@*****.***

PROPERTY CLAIMS ADJUSTER

Field Investigations / Research / Reporting / Claims Adjusting / Issues Resolution / Problem Solving A directed and accomplished Insurance Professional FIELD and Adjustor covering major Wind, Hail, Hurricane, Tornado, Fire, Theft and Flood damage. Build trust and confidence with all involved in a dynamic, active and fluid environment while remaining pragmatic and focused. Extremely analytical and articulate with the ability to actively resolve insured disputes and discrepancies immediately, negotiating a win/win resolution that retains policyholder satisfaction. Demonstrated experience in: Investigations • Research • Coverage Determination Property Loss Claims of Moderate-High Severity Problem Solving • Customer Service • Risk Management Resolve Complex Coverage and Damage Issues Critical Thinking • Point of Contact • Skilled Negotiator Prepare Complete Estimates of Repair Explain Coverage of Loss • Identify Suspicious Losses Assist Policyholders with Itemization of Damages Emergency Repairs • Additional Endorsed Expenses Coordinate Vendor Services • Catastrophe Duty CAREER PROGRESSION

Bradley M Hart Property/Casualty Insurance Claims Services 2023 - Present Property/Casualty Insurance Adjuster - MULTI-LICENSED ADJUSTER - IA & PA

• Estimate writing

• Commercial claims consulting

• Report writing – detailed policy coverage as it pertains to claimed damages

• Residential and Commercial insurance adjuster full service Engle Martin & Assoc. – Nat’l Multi-Line TPA/Coml. Loss Adjusting & Claims Management 2021-2023 INDEPENDENT INSURANCE ADJUSTER

• Assigned commercial claims in United States requiring detailed work involving various structural damages representing both parties

• Successfully negotiated settlement agreements utilizing the scope of the policy as it applies to the insured

• Utilized experts pertaining to the structural damage; engineers, building consultants and local construction companies

• Averaged approximately thirty-five claims at any time.

• Prepared detailed reports supporting facts within the claim thus providing recommendations to the claim process Bradley M. Hart Public Adjusting; Texas • New Mexico • Kansas 2016-2021 MULTI-LICENSED ADJUSTER • INSURANCE AGENT

• Traveled to designated sites; organized and outlined own schedule of appointments representing insured

• Inspected and evaluated hurricane, wind, hail, tornado, fire, theft, vandalism, smoke, flood and other peril damage

• Took photos, investigated allegations, evaluated and analyzed scene, disaster and insurance policies

• Processed claims from beginning through reconciliation; either settled claim and submitted or prepared a written repair estimate and negotiated with insured’s adjuster on a claim payout

• Explained supplements, estimates and procedures to insured; provided exceptional customer service and maintained productive agency relationships; made decisions within the bounds of authority and expertise

• Depreciated contents of property that did not qualify for replacement; evaluated age, costs of contents and appreciated accordingly

• Cold called new accounts as well as asked existing accounts for referrals; quickly became a valued resource by overcoming distance barriers and objections, communicating solutions and presenting the ‘all inclusive’ aspect as well as outlining flexible plans Bradley M. Hart Insurance Group & Payroll; Austin, Texas 2014-2016 INDEPENDENT INSURANCE AGENT

• Researched available markets that led to appointments and subsequently opened my own insurance agency, selling both commercial and personal lines

• Teamed up with a private payroll company adding the service through the agency as well as sold commercial auto policies McCall, Hibler & Allen; Austin, Texas, MHA-Insurance.com 2012-2014 A leader in the insurance industry, providing quality protection for thousands of individuals, families and commercial clients INSURANCE AGENT

• Developed, solidified and optimized business within the Austin metro area, ranking in the Top 5-10% surpassing quota quarterly

• Cultivated new leads, negotiated and secured contracts, and hunted for new sales opportunities

• Prospected for new clients, handled customer escalations, analyzed competition, determined potential business volume and achieved various levels of profit; maintained a high close rate and up-sold on additional products, increasing book of business

• Achieved performance objectives and revenue goals, turning prospective clients into active accounts (many of which were deemed impossible); acted as ‘go-to’ resource for all support-related sales issues, resolving dilemmas immediately, and in a timely manner EDUCATION: B.A. in Radio and Television, Minor in Marketing, Stephen F. Austin State University; Nacogdoches, Texas LICENSES: Licensed Adjuster, States of Texas, New Mexico and Kansas TECHNOLOGY: Windows, Microsoft Office and Xactimate

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