Data Entry Customer Service
Resume:
***********************@*****.***
Charlotte, NC
P/A
PATRICIA ALVAREZ
About
Diligent, adaptable professional with a solid work ethic. Self-motivated. Proactive, confident in making independent and team decisions, attentive to detail, and committed to providing quality professional services.
Experience
Customer service Agent
Peachy Kleen Laundromat / Charlotte, NC
2007-2023
Demonstrated practical communication skills by collaborating with customers to clarify information, improving accuracy and high ratings.
Ensured effective communication in Spanish and English, resulting in quality service and increased sales.
Followed up with the customer to ensure satisfaction and satisfy any additional needs.
Data Entry/Bookkeeping Agent
Peachy Kleen Laundromat / Charlotte, NC
2009-2023
Reviewed and corrected data inconsistencies and discrepancies daily.
Ensured data quality by performing regular audits and cleaning processes.
Recorded and tracked incoming and outgoing payments.
Reviewed accounts to ensure accuracy and resolve discrepancies.
Shift Leader/Trainer
Peachy Kleen Laundromat / Charlotte, NC
2020-2023
Addressed operational issues and resolved conflicts that arose during shifts.
Made quick decisions to maintain smooth workflow and customer satisfaction.
Conducted orientation sessions for new employees to introduce company culture.
Education
Universidad Nacional autónoma de Nicaragua.
Philology and Communication.
1997-2001
Coursera
Microsoft Office 365
2023
Skills
Bilingual
Data Entry
Bookkeeping skills
Problem-solving
Time management
Inventory tracking
Excellent communication skills
Attention to detail
Ability to collaborate effectively
Providing High-Quality services.
Contact this candidate