Data Entry Call Center
Resume:
Christina Mays-Walker
Duquesne PA *5110
Personal Shopper/Delivery Driver Instacart Shoppers - Pittsburgh, PA August 2018 to Present
Independent contractor
Provide personal grocery shopping and delivery services for Aldi's, Costco and PetSmart consumers.
• Start the Instacart shopper app in android or iPhone and accept the batch
• Check live chat and other avenues to determine customers’ orders
• Look through order details to determine what may or may not be available
• Recommend added merchandize to customers in order to upsell
• Provide clients with information and help on certain products
• Respond to questions regarding items, such as fashion products
• Confirm customers’ orders, and inquire into additional requirements
• Lock customers’ orders, and provide them with delivery timelines
• Handpick items on customers’ lists, in the right order
• Ensure that they are properly placed into carts
• Check items at the end of the picking spree to ensure that no item has been missed
• Run items through the checkout counter and pay for them through cash or credit/debit cards
• Pack customers’ items and place them in vehicles
• Drive vehicles safely to customers’ homes and offices
• Provide customers with ordered items, and associated bills
• Collect cash and tender change and receipts
• Thank customers for their time and using the Instacart service
• Take and respond to calls regarding problems such as incorrect deliveries
• Handle exchanges and returns through the application, and by following set protocols and regulations
• Ensure that any negative feedback is taken into account and handled according to company policy
• Use feedback to improve customer services
• Create and maintain logs of customer interactions on a daily basis Pharmacy Courier Driver SoS Logistics
Pittsburgh, PA October 2019 to October 2019
Pick up and Deliver customer medications on deadline for Rite Aid pharmacy Personal Shopper/ Shipt Shopper - Pittsburgh, PA July 2018 to August 2018 Independent contractor
Provide personal grocery shopping and delivery services for Target and Giant Eagle Customers Seasonal Shopper Team Member Amazon/WholeFoods -
Pittsburgh, PA May 2019 to July 2019
Retailed shopped, located and carefully selected items and packages for delivery to Prime now members. CVS Caremark Specialty Pharmacy
01/2012-03/2014
Monroeville, Pennsylvania 15146
Salary-22,000
Patient Account Representative
Handles incoming calls or inquiries from prospective customers or clients Assists customers effectively by solving customer disputes Provides customer additional information or explains services Discusses products offered and ensures customer satisfaction Tactfully handles confrontational or stressful interactions with the public Completes supporting paperwork and data entry as required Accurately captures customer information
Creates and maintains service reports
Family Resources of Western Pennsylvania
02/2011-03/2011
Pittsburgh, Pennsylvania 15206
Salary-29,500
Crisis In-Home Specialist
Assessed family's strengths and problem areas
Assisted in the development of the family's goal plan Provided services consistent with the agency's philosophy, mission and values, in the form of counseling, parent education and concrete client aid and conducting treatment planning meetings and completing family goal plans and updates, as needed.
Collaborated with agencies and CYF/WCCB to insure quality service to families. Goodwill Industries of South Western Pennsylvania
07/2010-01/2011-Part-Time
Pittsburgh, Pennsylvania 15203
Salary-19,000
Data Entry and Clerical Specialist
Enter data into appropriate Quality of Assurance/central tracking databases Collect data from Central Tacking forms
File and return processes forms to appropriate location Collect and scan client’s files, programs contracts and other required documents Maintain inactive file room and electronic filing systems as per required policies/protocols Complete Performance Measurements studies on all appropriate clients in a timely manor Actively support new training opportunities by creating performance measurements which adequately reflect the performance of consumers served.
Coordinate the efforts of Pittsburgh, Uniontown, and Satellite locations toward full compliance Butler County Assistance Office
02/2010-04/2010-Seasonal
Butler, Pennsylvania 16001
Limited Term Assignment
Salary-31,000
Energy Assistance Worker
Processed applications for Liheap program according to the Department of Public Welfare regulations and policies Reviewed information given by clients pertaining to income, household composition, resources to make determination of eligibility for program
Mailed correspondences when necessary to ask for more information to determine eligibility Maintained regular contact with heating vendors to apply payments or provide payment arrangements on behalf of client Filed applications alphabetically
Maintained confidentially of all records, sensitive information and parties involved Allegheny County Children, Youth and Family Services 09/2008 - 11/2009
Pittsburgh, Pennsylvania 15219
Salary-26,700
Intake Caseworker
Investigated reports of suspected child abuse/neglect as assigned by the Casework Supervisor Received and reviews reports obtained from phone calls, written reports and walk-ins. Assessed the information and referral source (hospitals, schools, police, social service providers, Neighbors, relatives and anonymous) for additional information. Conducted phone, office, field and home visit interviews of those involved and collateral contacts. Reviewed all relevant records, i.e., medical, criminal, and other official documents. Obtains and updates information from consumers and collateral contacts on the family social history, demographic information, medical and school history, financial status, current family functioning Analyzed information obtained to adjust the investigation by pursuing other leads. Concluded the investigation within the guidelines of the Child Welfare laws/regulations and Department of Human Services (DHS)/OCYF policies/procedures
Allegheny County Clerk of Courts
6/2008 - 9/2008
Pittsburgh, Pennsylvania 15222
Salary- 25,000
Juvenile Division Court Clerk
Served as a knowledgeable resource for information regarding court policies, procedures, objectives, and operational functions in the assigned area
Responded to inquiries in person and by telephone; provides information utilizing judgment, knowledge, and interpretation; resolves complaints; refers those making inquiries to appropriate source(s) as necessary. Received, compiled, and organized information for the preparation of documents, records, reports, and correspondence as assigned; composed confidential correspondence, documents, and reports; physically filed or e- filed various pleadings, depositions, exhibits, and other documents in open Court Maintained confidentiality of information.
Prepared, certified, served, and processed judgments, orders, findings and recommendations, decrees, and warrants; prepares orders issued during hearings in Court by the judges; processed and mailed referrals. Performed a full range of legal clerical work in processing cases before the court hearings Pennsylvania Department of Revenue
3/2008 - 6/2008-Seasonal
Pittsburgh, Pennsylvania
Salary-19,000
Tax Revenue Clerk
Logged & recorded the amount, type, disposition, and number of incoming or outgoing mail, tax forms and documents
Open and sorted mail and/or extension requests into designated categories Coded tax documents, claim forms and extension requests Assisted Field Office Clerks aid senior citizens, taxpayers, and claimants in the completion of Personal Income tax returns and Property Tax/Rent Rebate claims Answered general questions, performs simple arithmetic calculations in accordance with tax return instructions, and provided copies of returns, claim forms and schedules upon request Echo Star (Dish Network) 10/2007 - 3/2008
Pittsburgh, Pennsylvania
Customer Service Representative
Provided technical support service through one call resolution Assisted customers with product features, installation, setup, troubleshooting, and hardware operations Determined call types failure trending and diagnostic solutions Assisted customers with billing and
Sold multiple entertainment packages and services
Precision Response Corporation (DIRECTV) 7/2007 - 9/2007 Pittsburgh, Pennsylvania
Call Center Agent
Navigated through multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
Answered customer questions and resolved issues in a professional and courteous manner. Met established call center productivity and quality standards and communicated in a professional manner with customers and co-workers.
Acquired the necessary skills, products and system knowledge to assess customer needs and also position products with services appropriately to best suit the customer's needs. United States Postal Service
PITTSBURGH/ WARRENDALE, PA 15095
(Two Tours- Dec/Jan 2005, Dec/Jan 2006)
Mail Handler Assistant
Unloads mail from trucks. Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas. Places empty sacks or pouches on racks, labels them where prearranged or where racks are plainly marked, dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing, places processed mail into sacks, removes filled sacks and pouches from racks and closes and locks sacks and pouches. Picks up sacks, pouches, and outside pieces, separates outgoing bulk mails for dispatch and loads mail onto trucks. Handles and sacks empty equipment; inspects empty equipment for mail and restrings sacks. Cancels stamps on parcel post, operates cancelling machines, and carries mail from cancelling machine to distribution area. Assists in supply and slip rooms and operates copy machine and related office equipment. In addition, may perform any of the following duties: make occasional simple distribution of parcel post mail that requires no scheme knowledge; operate electric fork lifts; rewrap damaged parcels; weigh incoming sacks; clean and sweep work areas, offices rest rooms, and trucks where work is not performed by a regular cleaner. Operates equipment and machinery assigned to the jurisdiction of the Mail Handler Union. Performs other duties as assigned.
EDUCATION
Carlow University
Pittsburgh, Pennsylvania
Bachelor's Degree - 12/2007
132 Semester Hours
Major: Communication/Business
ADDITIONAL INFORMATION
Typewriter, fax machine, postage machine, scanner, copier, printer, stopwatch MS Word, PowerPoint, Excel, Adobe Photoshop,
Microsoft Works, Java Programming, HTML, Internet, E-Cis Database (Pennsylvania Department of Welfare) Kids Database (Allegheny County Human Services-CYF) E-File (PA Department of Revenue)
Typing Speed 35 WPM
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