Customer Service Data Entry
Resume:
Louisville, KY ***** 502-***-**** ***************@*****.***
DEZANDRA RUDOLPH
SKILLS ● Front Desk Operations
● Juvenile Probation
Electronic Health Records
Systems
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● Medical Terminology
PATIENT ACCESS SPECIALIST 08/2021 to 01/2023
Jewish Hospital, Louisville Kentucky
CASHIER/ FABRIC DEPARTMENT 09/2021 to 01/2022
HOBBY LOBBY Retail Stores, Louisville, KY
COSMETOLOGIST 04/2021 to 12/2021
Great Clips Hair Salon, Louisville, KY
WORK HISTORY
● Collected and validated patient demographics and insurance information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
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Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
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Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
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● Prepared patient identification band and completed admissions papers.
● Followed document protocols to safeguard confidentiality of patient records. Applied administrative knowledge and courtesy to explain procedures and services to patients.
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Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
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● Helped customers complete purchases, locate items and join reward programs. Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
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● Assisted customers by answering questions and fulfilling requests.
● Received and processed customer payments.
● Processed checks, cash and credit purchases or refunds.
● Educated employees on register use, merchandising and customer service.
● Increased customer loyalty and retention.
● Displayed new stock and rotated existing products.
● Restocked and organized merchandise in front lanes. SENIOR PASTOR 10/2017 to 04/2021
Holy Temple Apostolic Church, Louisville,Kentucky PATIENT ACCESS SPECIALIST/ CANCER CENTER PRE-REG 10/2016 to 05/2020 Norton Health Care, Lousiville,Kentucky
● Developed key operational initiatives to drive and maintain substantial business growth. Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
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Conducted target market research to scope out industry competition and identify advantageous trends.
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Drove implementation of new market expansion to propel business forward and adapt to market changes.
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Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
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Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
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Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
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Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
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● Grew sales with great work ethic, individualized beauty care plans and positive attitude.
● Researched latest trends in hair and makeup to stay updated on color, style and technique.
● Suggested treatments and styles to suit customer appearance and fashion choices.
● Oversaw administration and management of all areas of ministry.
● Provided crisis response and counseling to church members. Coordinated and spearheaded programs to increase church members' service throughout community.
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● Officiated special services such as weddings, funerals, baptisms and nursing home services.
● Led programs such as worship, study, fellowship and service opportunities.
● Provided spiritual care through visitation, counseling and prayer. Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
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Raised congregational awareness of needs and contributions of youth to church life and operations.
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● Provided spiritual and administrative leadership to church and managed daily operations.
● Collected and validated patient demographics and insurance information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
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Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
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Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
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● Performed patient pre-admission, admission, transfer and discharge activities. Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
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Empire Beauty School, Louisville, KY
1500 Hours of Cosmetology, 05/2020
Aeon Bible College, Indianapolis, IN
No Degree, Biblical Studies, 01/2005
Eastern Kentucky University, Richmond, KY
Bachelor of Arts, Education, 05/1995
Ballard High School, Louisville, KY
High School Diploma, 05/1993
EDUCATION
● Awarded [Award Name]Kentucky Colonel
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