Louisville, KY ***** 502-***-**** adzimh@r.postjobfree.com

DEZANDRA RUDOLPH

SKILLS ● Front Desk Operations

● Juvenile Probation

Electronic Health Records

Systems

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● Medical Terminology

PATIENT ACCESS SPECIALIST 08/2021 to 01/2023

Jewish Hospital, Louisville Kentucky

CASHIER/ FABRIC DEPARTMENT 09/2021 to 01/2022

HOBBY LOBBY Retail Stores, Louisville, KY

COSMETOLOGIST 04/2021 to 12/2021

Great Clips Hair Salon, Louisville, KY

WORK HISTORY

● Collected and validated patient demographics and insurance information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

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Obtained signatures from financial responsibility and treatment procedures from patients or guardians.

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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

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● Prepared patient identification band and completed admissions papers.

● Followed document protocols to safeguard confidentiality of patient records. Applied administrative knowledge and courtesy to explain procedures and services to patients.

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Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

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● Helped customers complete purchases, locate items and join reward programs. Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

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● Assisted customers by answering questions and fulfilling requests.

● Received and processed customer payments.

● Processed checks, cash and credit purchases or refunds.

● Educated employees on register use, merchandising and customer service.

● Increased customer loyalty and retention.

● Displayed new stock and rotated existing products.

● Restocked and organized merchandise in front lanes. SENIOR PASTOR 10/2017 to 04/2021

Holy Temple Apostolic Church, Louisville,Kentucky PATIENT ACCESS SPECIALIST/ CANCER CENTER PRE-REG 10/2016 to 05/2020 Norton Health Care, Lousiville,Kentucky

● Developed key operational initiatives to drive and maintain substantial business growth. Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.

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Conducted target market research to scope out industry competition and identify advantageous trends.

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Drove implementation of new market expansion to propel business forward and adapt to market changes.

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Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

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Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

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Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

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Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

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● Grew sales with great work ethic, individualized beauty care plans and positive attitude.

● Researched latest trends in hair and makeup to stay updated on color, style and technique.

● Suggested treatments and styles to suit customer appearance and fashion choices.

● Oversaw administration and management of all areas of ministry.

● Provided crisis response and counseling to church members. Coordinated and spearheaded programs to increase church members' service throughout community.

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● Officiated special services such as weddings, funerals, baptisms and nursing home services.

● Led programs such as worship, study, fellowship and service opportunities.

● Provided spiritual care through visitation, counseling and prayer. Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.

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Raised congregational awareness of needs and contributions of youth to church life and operations.

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● Provided spiritual and administrative leadership to church and managed daily operations.

● Collected and validated patient demographics and insurance information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

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Obtained signatures from financial responsibility and treatment procedures from patients or guardians.

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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

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● Performed patient pre-admission, admission, transfer and discharge activities. Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.

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Empire Beauty School, Louisville, KY

1500 Hours of Cosmetology, 05/2020

Aeon Bible College, Indianapolis, IN

No Degree, Biblical Studies, 01/2005

Eastern Kentucky University, Richmond, KY

Bachelor of Arts, Education, 05/1995

Ballard High School, Louisville, KY

High School Diploma, 05/1993

EDUCATION

● Awarded [Award Name]Kentucky Colonel

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