DORIS NJAGE

**** * ***** **, *********, MO *****

816-***-****

adzimf@r.postjobfree.com

OBJECTIVE

A Customer Service Representative in a progressive and stimulating field.

EDUCATION

Metropolitan University

Communication in Media, May 2005

University of Colorado System

Inclusive Leadership, March 2021

Park University

Organizational Communication, March 2021

EXPERIENCE

Just Call Doris LLC (owner/ operator)

2009-2023 Rochester, MN, Kansas City, MO

I was responsible for all administrative duties, including but not limited to fielding calls from clients and vendors.

I made the key decisions in how to market the business, soliciting new contracts.

I set up and maintained the business bank accounts, payment processes, accounts payable and accounts receivable and taxes.

G&K Services

2006-2008 IMPAC/SAP Support Analyst Minnetonka, MN

Provided over the phone technical support which included but was not limited to troubleshooting and diagnosing hardware and software problems.

Using a call tracking system to log all incoming support calls, I was responsible for understanding the nature of the problems as well as using my tech skills in resolution of the same.

EMPI

2004-2006 Clinic service coordinator Shoreview, MN

Created and formatted new accounts and in conjunction with my project manager I was responsible for edits and maintenance.

Developed extensive teamwork skills to facilitate efficient movement of commands and protocol through the chain.

2003-2004 Target Financial Services Minneapolis, MN

Created new credit accounts and provided customers with information on their new accounts.

Solved customer issues from the store level and escalated them when necessary.

Offer guests up sells on value added products and services to support the loyalty, retail, product, and credit offer initiatives for the contact center.

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