Support Engineer Technical

Rathinavel G (OPS & IT - Support Engineer)

Mentor, Quick Learner, and team player

+91-787*******

*******@*****.***

EXPERIENCE (8+ Years)

ITOrizon India PVT Ltd Bangalore IT - Support Engineer September 2022 - June 2023.

• Responding to technical support calls from end users of computers and software applications.

• Setting up and installing new computers, networks, and software.

• Setting up user accounts and profiles on the network. installing updates, and known patches, to software applications.

• Windows and Mac configuration

• Access card creation on the Essl machine.

• Basic knowledge of NetSuite.

• VPN account creation.

• Experience in developing, enhancing, and supporting application systems.

• Knowledge of development methodologies.

• Excellent communication skills - good interpersonal and influencing skills.

• Sound problem-solving and decision-making skills. Teamlease Service Limited (Telesonic Networks Ltd- Bangalore) FR Engineer January 2019 -August 2022

• Routers and Switch configuration Impart knowledge of LAN Network Setup and crimping of Troubleshooting LANs, WANs, Access points, RF CPE, Radio, and other hardware.

• Providing solutions to the customer for all INTERNET-related issues.

• Handling static Ip activation & deactivation and providing solutions to all Ir- related problems.

• Providing support to the customer for port forwarding and port-related problems.

• Providing basic support to the firewall, load balancer, and DVR configuration.

• Maintaining 100% SLA.

• Having good knowledge of handling Airtel customized tools like ICRM, HNV, TMS-1000, and Network Analysers. City Online Consortium Pvt Ltd Bangalore-Network Engineer March 2015 - December 2018

• Work with Service Manager to plan and allocate tasks to engineers and be mindful of the impact on service coverage.

• Provide technical guidance and work direction to Field Engineers to complete the task effectively.

• Monitoring Network Parameters using monitoring tools like Capstone,flexmaster, and cnMaestro.

• Monitoring networks and raising tickets to concern teams in the Siebel tool for any types of Outages.

EDUCATION

JCT College of Engineering and Technology (Anna University), Coimbatore — B.E (Electronics and Communications Engineering) August 2011 - May 2014. Shreenivasa Polytechnic College (D O T E), Chennai — Diploma (Electronics and Communications Engineering) June 2009— May 2011.

AWARDS

Best Achiever Award (2019)

Best Performer Award (2020 & 2021) Bharti Airtel Pvt Ltd COURSE

Advanced Diploma -PLC/ SCADA,/ DCS Engineer

National Institute of Electronics and information technology (N l E L I T) -Calicut (Oct 2014- Feb 2015) TECHNOLOGIES

Oracle NetSuite, Acorinics, Essl, Cisco VPN RF, Copper & Optics PBX, OLT, ONU, MDU`s

TOOL USED

Microsoft Office365, ACS CRM ICRM & Network analyzer. LANGUAGES

English, Tamil, Kannada.Telugu, Hindi

DECLARATION

I declare that the foregoing information is correct and complete to the best of my knowledge and belief.

Date: Yours Faithfully

Location: Rathinavel G

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