Morris, Dana

*** * *** **. ****** OR

adzilm@r.postjobfree.com

541-***-**** (Text is Best, Email is good)

EXPERIENCE WITH TOP SKILLS (Nothing to Big or Small Lets Talk)

Dana has over 10+ years of experience in business professional, non-profit, & government.

•Detail-oriented passion for writing and people.

•Exceptional customer service, content writing, administrative professional

•Experienced in de-escalation, mediation, and holistic value-based representation.

•Facilitated client intakes, resource referrals, and family collaboration.

•Coordinated services and for support psychologists, counselors, and business affiliates in multiple roles.

•Generated narration for court reports and facilitated family visitation.

•Knowledgeable in a virtual, live walk-through or over-the-shoulder format.

•Offered training and live support to branch managers, central services, and office support.

•Managed business consulting, including program development, and analytical grant writing.

•Dependable, out of the box thinking, strength-based liaison.

SKILLS

•Advanced communication, collaboration, & conflict-resolution skills

•Business & Service Platforms

•CDCR Pre-Training Drug and Alcohol Introductory Counseling

•Conflict Resolution, Customer Service Excellence

•Direct response, side-by-side engagement, & technical support

•Expert analytical leadership & strength-based passion

•Flexibility in delivery, IT & Client Support

•Fluent in multiple programs; CAPI, DHR, EDMS, ORCA, ORKIDS, OVERS, TRACS, IE ONE

•Master’s level Coaching Certified, Grand Canyon University

•Microsoft Office Platforms (Word, Excell, Power-point), Multi-lined phones, Typing 65 WPM

•Non-Profit Fundraising, Grant Writing Experience

•Resume Review and Updating, Tutoring

•Trained in Trauma Care, Diversity Equity and Inclusion Friendly

•Virtual Support Liaison

PROFESSIONAL WORK EXPERIENCE Faith Hope and Charity Inc. 11/22- 03/23

Business Consulting, Social Service Liaison 460 SW Madison Blvd, Corvallis OR 97333, 541-****-****

Behavioral Health Network Provider, Peer Support Services

Business Coordination, Client Engagement

David Douglas School District (MECP) 03/22 - 06/22 Contracted, Instructional Assistant, Disabilities Classroom

11300 NE Halsey Street, Portland, Oregon 97220, 503-***-****

• Multnomah County Early Childhood Program MECP, Maxim Healthcare Services

• Facilitating care inside pre-kinder classrooms servicing intellectual/developmental disabilities.

Deloitte, Cays Corp, Salem, OR 03/20 - 12/20 Temporary, Site Support

111 SW 5th Avenue, Suite 3900, Portland OR 97201, 310-***-****

•Business Operations for the State of Oregon

•Provided training and live support to branch managers, central services, and office support in the implementation of a new mainframe computer system.

•Answered questions in a live virtual room format, and provided live walk-throughs, including over-the shoulder guidance in online platforms.

Synergy, Secure Gain, Albany, OR 04/17-12/22 Independent Business Owner-Agent

•Self-Employment Insurance Analyst, Producer

•Secured options of long-term growth and financial planning around life and health insurance.

Marion County, Health and Human Services, Salem, OR 09/17- 06/18 Wraparound Facilitator-Training

3878 Beverly Ave NE, Building H, Suite 11, Salem, OR 97305, 503-***-****

•Transitional Age Youth Program

•Provided client engagement for families, community partners, and support networks. Lead and facilitated wraparound meetings for troubled youth with a youth central focus.

State of Oregon, Department of Human Services (DHS) 05/07 - 03/17

500 Summer St. NE E-15, Salem OR 97301, 503-***-****

State of Oregon, DHS, Corvallis, OR 11/15 - 03/17 Human Services Specialist III – Self-Sufficiency Program

•Benefit Assistance Program, Promotional Step

•Regularly interviewed families, processed eligibility factors then dispersed benefits to families. Frequent interaction and follow-up with individuals, facilities, and providers.

State of Oregon DHS, Albany, OR 08/12 - 11/15 Human Services Assistant – Vocational Rehabilitation

•Employment Support for ID & DD Populations, Promotional Step

•Provided office facilitation, administrative duties, and support for psychologists, counselors, and business affiliates including individuals with disabilities to achieve gainful employment.

State of Oregon DHS, Dallas OR 08/09 - 08/12 Social Services Assistant II – Child Welfare

•Court Supervision & Assistance Program

•Captured and submitted accounts of client interactions as a basis for court reporting. As an initial contact for families with children entering care.

•Facilitated visitation in the Child Welfare program.

EDUCATION

Grand Canyon University, Phoenix AZ

Graduate Coaching Certificate

Eastern Oregon State University, La Grande, OR

Bachelor of Science 2015 in Anthropology & Sociology / Minor in Communication

Linn Benton Community College Albany, OR

Associate of Arts Oregon Transfer Degree / Phi Theta Kappa Honor Roll

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