Michael Soligon adzikq@r.postjobfree.com

Uxbridge, MA www.linkedin.com/in/michael-soligon 508-***-****

SENIOR ANALYST

Detail-oriented Senior Analyst with Project Manager experience in the information technology and technology services industry. Proven track record of successfully managing and delivering large-scale transformational programs, system integration projects, business process improvements, end-user training, support, and documentation. Skilled in coordinating efforts between global teams and diverse groups to drive process and productivity improvements. Exceptional analytical, problem-solving, and communication skills enable effective support of internal and external customers. Proficient in project management methodologies such as Agile and Waterfall. A results-driven and adaptable professional with a commitment to achieving business objectives.

CORE COMPETENCIES

Strategic Test Leadership Product data Strong Customer Service User Stories Solution Selling Solution Architecture

Business Process Improvement Business Requirements Requirements Gathering Cloud Computing UI/UX

Quality Systems analyst

PROFESSIONAL EXPERIENCE

Dell Technologies – Hopkinton, MA

Advisor, Global Pricing Operations April 2015 – Feb 2023

Managed large portfolio of products by adding monthly pricing to NPI’s and updating FX rates for 10K+ models with an accuracy rate of 99%, which supported the global sales organization.

Led monthly roadmap meetings, working cross-functionally with Product Management, Product Marketing, Pricing and Product Offer Management teams.

Drove a highly successful transition from Vendavo pricing engine in MyQuotes (SAP) to the Domino pricing engine used for DSA/Gii/DOMS (Oracle).

Built new processes to manage transition, including mappings, product pricing and monthly FX rates.

Advisor, Data Analyst - IT Operations

Provided functional and technical support to tens of thousands of SAP end-users.

Provided quantitative and qualitative analysis on SSC incidents to generate insights and metrics for leadership and determine trends for incident reduction, using ServiceNow and Tableau.

Work cross-functionally and provide key Production Support on the Sales Configurator for Global Sales teams, using ServiceNow.

Business Systems Analyst – Portfolio Configuration (PC) Team

Testing lead and Project manager for various initiatives in the IT Department RevCycle project

PC functional test team lead in End-to-End and Functional test script authoring and testing.

Created Entry and Exit Criteria as well as execution targets, monitoring and reporting.

Demand Management Lead and Release Management Lead for PC team

Gather Business requirements and create Demand/Work Requests for both enhancements and defects in Production environment via ServiceNow.

Managed prioritization, approval process and timeline for both enhancements and defects in Production.

Coordinated emergency requests for change (eRFC) for IT and the Business teams. Collaborated each with the Business, Major Incident Management and the technical teams.

Project Manager for CDUI Performance enhancements project, which increased some performance within the Sales Configurator by up to 40%.

Michael Soligon adzikq@r.postjobfree.com Page 2 of 2

EMC Corporation – Hopkinton, MA

Business Process Architect – Portfolio Configuration (PC) Team May 2006 – April 2015

Member of EMC's PROPEL Release 3 project team, working to transition Product Configuration and Quoting systems from Oracle R12 to SAP SSC and CRM using the Agile methodology.

Facilitated conference room pilots to identify required system functionalities and business process changes.

Managed test script authoring, review, and execution, as well as defect triage and investigation

Validated material master data conversion processes and functionalities in a series of six mock exercises leading up to a final 'live' conversion; developed Excel tools to streamline these validations and improve scale and accuracy of the validation.

Provided post-deployment support to internal and external users globally, including 24/7 on-site coverage during the critical first End of Quarter on new solution.

Configurator Process Lead – Order to Cash Team

Member of EMC's PROPEL Release 1 project team, working to transition from Oracle 11i to SAP Enterprise Central Component (ECC) using the Waterfall methodology.

Developed and drove solutions to understand best methods to align interfaces.

Managed test script authoring, review, and execution, as well as defect triage and investigation

Provided post-deployment support to internal and external users globally, including 24/7 on-site coverage during the critical first End of Quarter on new solution.

SAP Material Master Data Steward for Sales Attributes, responsible for maintaining the Sales attributes for 650K+ of EMC’s material creation in SAP.

Received a Gold Award as recognition for this product data review.

Sr. Business Analyst / Consultant - Business Technology Group (BTG)

Worked with clients to define Business requirements, determine priorities, and identify user issues. Developed plans to support functional goals and strategies.

Ensured high levels of quality & client satisfaction existed throughout all projects. Managed customer expectations & resolved cross-functional issues.

Provided monthly release notes & training materials.

Provided operational focus; analyzed the impact of proposals on other groups and helped to establish successful project direction.

Involved in the interviewing, hiring, teaching, coaching & mentoring of new employees.

EDUCATION

Western New England University, Springfield, MA

Bachelor of Science (B.S.), Business Administration

TECHNICAL SKILLS

Business Systems: Oracle ERP Applications, version 11i Oracle’s Domino pricing engine ServiceNow SAP ECC SAP’s Vendavo pricing engine Tableau

Software: Microsoft office products including Word, Excel, PowerPoint, Visio HP ALM

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