Customer Service Data Entry

Greater Chicago Finance, Forest Park, IL.

Finance/Customers Interview Department

February 2011- September 2022

Managed data entry tasks; such as entering customer and account data, from source documents within time limits. Answered and handled inbound calls from our partner dealerships. Monitored performance and assisted with filling retail contracts. Electronically and traditionally archiving of documents; such as uploading to servers and actual filing systems. Tracking accounts payables and data entering of approaching payment dates. HR assistance and conducting calls for interviews, screening calls and verifying of documents. Reviewing and cross referencing verification of employment along with car insurance verifications.

McGraw Hill Company, Burr Ridge, IL.

Tech Customer Service

October 2008 - March 2010

Administrative assistant, answering incoming calls from students, assisting students with registration codes, guiding students using the homework management and testing web portal systems. Reseting Passwords accordingly, sending out email with Log-in Credentials, Establishing New students accounts having access to their assignments. Follow-ups and regular maintenance while troubleshooting to check and ensure the system is running correctly. Macy’s/Marshall Field’s, Chicago, IL.

Customer Service Call Center

August 1999 - February 2008

Inventory stock maintenance. Delivery Audits and vendor invoicing reviews Spreadsheet creation and maintenances. Data entry, Excel clerical duties. Delivery and scheduling, including follow ups. Merchandise return & service, Customer billing creation & correction, inbound Customer service call center, Managed 100 inbound calls daily and approximately 30 outbound calls daily. Followed up with customers; handling warranty processing & finalization. Call receiving of cashier cash handling & cashiers locating merchandising. Training of New Hires when necessary.

Northwestern

Business College,

Chicago, IL.

September 1992- February 1994

References Available upon Request

SANDRA L. (773) RAMIREZ 416-3354 • ********@*****.*** • Chicago, IL 60622 EXPERIENCE

Administrative Assistant • Data Entry • Customer Service EDUCATION

• Typing 40 WPM

• Microsoft Word & Excel

• Bilingual

• Cool and calm in high

pressured situations

SKILLS

Fluent & fully bilingual

in Spanish & English

LANGUAGE

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