Thomas Courser

Zebulon, North Carolina, United States

adzij8@r.postjobfree.com 253-***-****

linkedin.com/in/thomascourser

Summary

While working in the technology field I have had the opportunity to work with and become advanced with the following.

White and black box testing, Small team management. Jira, Git/GitHub, Python, Selenium, Appium, 3D printing, Windows OS, Augmented Reality, Linux environments, Windows Test Technologies (WTT), Microsoft Office, hardware/software debugging, Active bug tracking and documentation ADO, Unity engine, Virtual computing, PowerShell, Script testing, test implementation and tracking, WLK tools, HCK tools. HOBL/ABL automation. Use schematics and layout files, solder, replace, and rework various types of components: 01005/0201/0402/0603/ passives, SOT, QFN, CSP, BGA, and others

Willingness to learn and the drive to advance,

Specialties: Trouble shooting and management. Strong Technical skills, Customer Support Experience

Software/Hardware/Automation Engineer in test/Electronics Engineer Microsoft Contract Actalent

Mar 2015 - Feb 2023 (8 years)

Use schematics and layout files, along with clear engineering instructions, for required reworks, and hardware fixes, solder, replace, and rework various types of components: 0201/0402/0603/01005 passives, and other components, run validation, functionality tests, debugging and root cause analysis Execute the tests on hardware per test plans, compiling measured data, and provided reports add to /create documented lab processes, test equipment management Created and implemented crucial Python framework to test automation harness of the Hours Of Battery Test (HOBL). Ran automation and manual tests on pre and post released devices. Installed/updated firmware and device drivers. Provided/created results and comparative data tables to show trends during development. Collaborated with Windows OS team in creating Automated OS install using Python and PowerShell/PowerShell Core 6 on X64 and ARM64 devices. Responsible for Design Verification and Assurance activities of PC Input Devices, for multiple projects, independently. Activities include, developing, implementation and execution of the test plan, identify test tool requirements, and participate in specification and design reviews

Shop Assistant

Aug 2015 - Dec 2015 (5 months)

Inventory management

Shop area organization

Laborer

Software Test Engineer - GTO - Hololens experience -Contract TEKsystems

Aug 2014 - Jan 2015 (6 months)

Thomas Courser - page 1

Testing of experimental prototype hardware (HoloLens) Created Test plans and cases using Clarity and Microsoft Test Manager Daily manual and automated testing of experiences using Unity Engine Weekly reporting

Weekly calibration and updates of equipment

Troubleshooting hardware issues

Bug filing/resolving and verifying implemented fixes Quality Assurance Engineer 2 - Fire Phone - Contract Amazon

Aug 2013 - Jun 2014 (11 months)

Test code at the user level, both manually and with automated tools. Use black box, gray box, and white box testing techniques. Debug problems using log files

Write automated tests using Java/Python and/or user-level test automation tools for aplications using the Unity engine

Work with Software Development Engineers to understand features and technical implementation. Work with groups such as Product Management, User Experience Design, and Customer Support to understand customer usage models and develop test plans and test suites that approximate real-world environments and regression tests.

Responsible for driving the software development process toward quality-centric methodologies. STE-3 -Windows Core - Server - Contract

Microsoft

Aug 2012 - Aug 2013 (1 year 1 month)

Provide detailed analysis of failures to Test owner Logging failures

Writing defect reports

Narrowing down bug reproduction cases and scenarios Support Escalation Engineer 3 - Contract

Microsoft

Apr 2011 - Apr 2012 (1 year 1 month)

Provide the quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers/Microsoft Partners

Provided 24x7 deep technical troubleshooting for escalated issues that involve Microsoft’s most Technically complex or politically sensitive support situations. Isolating problems directly that affect customer systems on site. Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.

Manage the healthy progress of service requests.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

Effectively manage relationships with customers, Technical Account Managers and other internal MS resources, while ensuring high customer satisfaction of the overall service experiences. Write filters for exceptions within the WLK/HCK

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Hardware setup and test runs for issue reproduction. STE-3 Xbox Live - ESPN - Contract

Microsoft

Apr 2010 - Dec 2010 (9 months)

Install builds

Executing written test scripts

Running simple/complex automated tests

Logging failures

Writing defect reports

Narrowing down bug reproduction cases

and scenarios

WTT tasking (creation/testing)

Developing baseline test specifications

and functional test cases

Assigning test cases and monitoring their results

Assisting with administrative tasks

Manual BVTs

UI testing

Localization testing

Automated Test development

STE 2 WEX - Contract

Microsoft

Jan 2009 - Jan 2010 (1 year 1 month)

Microsoft)

* Executing written test scripts Running simple/complex automated tests

* Logging failures

* Writing defect reports

* Narrowing down bug reproduction cases and scenarios

* WTT tasking (creation/testing)

* Writing baseline test specifications and functional test cases

* Assigning test cases and monitoring their results

* Assisting with administrative tasks

* Configuring and implementing virtualized machines

* Setting up and defining templates for virtual machines using SCVMM, Hyper-V and Server 2008 R2

* Create and maintain Machine pools using WTT

* Lab machine ODE setup using ASI and WTT

* Create Jobs within WTT for machine setup and testing Senior Test Engineer

Hewlett Packard Enterprise

Jan 2000 - Jan 2009 (9 years 1 month)

Daily installation of the latest Windows build.

* Software verification and validation

* Software integration testing

* Inbox software testing

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* UI testing

* Out of box software testing

* Grey box testing

* Black box testing

* White box testing

* Regression Testing

* Implement and coordinate the use of WTT in our onsite lab.

* Oversee test execution for the LaserJet/Inkjet divisions.

* Management of 2-6 testers.

* Document technical of testing process for varied knowledge-levels

* Create reporting documentation for test results, network infrastructure, process, improvement analysis, scalability analysis, risk assessment and training.

* Hewlett Packard Lab setup and migration.

* Debugging kernel and user mode breaks and finding appropriate owner.

* International communications with developers and additional testing houses.

* Product Studio bug filing, regression and escalation tracking/assigning.

* Flash firmware upgrades for all devices.

* Perform local and network-based print/scan devices

* Firmware, and device drivers on all 32-bit and 64-bit architectures (AMD64, x86, IA64). Sustained Engineering Lab Manager/STE - Contract

Microsoft

Feb 2007 - May 2007 (4 months)

* Execute and monitor test runs with WTT.

* Ensure the frequent release of test results through email and Office Communicator.

* Troubleshooting and solve lab issues (hardware, OS and networking issues).

* Computer setup using WTT as well as physical rack and network setup. Report and track lab issues in a timely manner.

Owner

TECcomputer

2005 - 2007 (2 years)

Set up and maintain gaming computers. Install networks, PC upgrade/repair. coordinate Multiuser gaming

STE-2 - Contract

Microsoft

Oct 1999 - Jan 2000 (4 months)

Test and Hardware Engineer (STE2 Microsoft) Games division

* Monitor and implement automated test passes.

* Evaluate test tools and performed analysis of results for connectivity over various data connections

(LAN/Modem/Serial).

* Perform configuration on all test machines.

* Perform application compatibility testing.

* Document test specifications and case scenarios.

* Provide bug prevention or proactive testing through product specification reviews. Thomas Courser - page 4

* Hardware troubleshooting, diagnosis and replacement as necessary. Education

Rice University Online

NA, Python Scripting

2014 - 2014

Ongoing education

Manpower University

Certificate, Team management

2004 - 2007

Renton Technical

Certificate, Beginning C++

2004 - 2006

Renton Technical

Certificate, Advanced C++

2005 - 2005

Renton Technical

Certificate, Java

2004 - 2005

Licenses & Certifications

C++ programming

Laser Safety Awareness - The Laser Institute

Skills

API Testing • Mobile Testing • Python (Programming Language) • Selenium • Appium • Electronics

• Hardware Verification • Asset Management • PL/SQL • LINQ Thomas Courser - page 5

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