Customer Service Data Entry

WENDY SICONOLFI

Stratford, CT *****

203-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Client Relationship-Building

Account Manager

Customer Needs and Service

Assessment

WORK HISTORY

07/2021 to Current Life Insurance Agent

Bankers Life, American Income

Maintained high standards of customer service by building relationships with clients.

Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.

Met with customers to provide information about available products and policies. Finalized sales and collected necessary deposits.

Remained impartial in order to advise clients based on circumstances. 02/2019 to 12/2019 Lead Sales Associate

Bushwick Metals LLC – Shelton, CT

Provided exceptional customer service to foster client loyalty and satisfaction. Achieved and exceeded sales goals for 4 consecutive months Trained approximately 5 new sales associates in 3 months Reported sales data to upper management as directed. Worked closely with other departments to understand full scope of service and provide top-notch salesmanship to customers.

07/2018 to 02/2019 Executive Assistant to the Vice President of Sales Bushwick Metals LLC – Shelton, CT

Negotiated agreements

Worked with customers to understand requirements plus, provided exceptional service.

Built/maintained excellent customer relationships through timely response to inquiries.

Recorded expenses

Maintained accounting records.

Managed all major accounts.

Assisted with event planning, including associated travel/logistical arrangements. Provided administrative services: phone/email correspondence, making copies, handling incoming/outgoing mail/faxes.

10/1995 to 07/2018 Data Entry Supervisor

Bushwick Metals LLC – Shelton, CT

Answered incoming phone calls and directed callers to appropriate departments and personnel.

Verified and updated account information in company computer system. Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.

Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information. Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.

Recorded information, shortages and discrepancies to keep records current and accurate.

EDUCATION

1985 Associate of Science: Computers

CPI - Bridgeport, CT

CERTIFICATIONS

Licensed Health & life Producer

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