Support Specialist It

Cordelia Kepler

Memphis, TN ***** • 662-***-**** • adzigp@r.postjobfree.com • WWW: Bold Profile

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Application Installation

Feature Activation

Software Evaluation

Recordkeeping Skills

Social Skills

Training Material Development

Tracking and Documentation

Employee Computer Support

Organizational Skills

Helpdesk Operations

Friendly and Patient

Hardware and Software Repair

Compiling Data

Reading Comprehension

Supporting Daily Living Needs

Microsoft Windows and Office

Work History

Help Desk/IT Support Specialist, 09/2001 to 09/2021 First Security Bank – Batesville, MS 38606

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Utilized ticketing system to track customer requests and prioritize urgent needs. Troubleshot hardware, software and network issues to identify and rectify discrepancies. Communicated with clients to verify roots and causes of computer problems. Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Connected to computer of client using remote link to install new programs and applications. Monitored systems in operation and quickly troubleshot errors. Used Microsoft Office 365 to create and updated tracking documents. Responded to customer inquiries and provided technical assistance over phone and in person. Created user accounts and assigned permissions.

Installed and configured operating systems and applications. Diagnosed and troubleshot hardware, software and network issues. Configured hardware, devices, and software to set up work stations for employees. Developed and implemented preventive maintenance procedures. Education

Bookkeeping/office Practice, 05/1964

Memphis Technical High School - Memphis, TN

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