CHARLES WILEY

**** ****** ** • Miamisburg, OH ***42

937-***-**** • adziab@r.postjobfree.com

QUALIFICATIONS SUMMARY

Experienced IT Professional specializing in Scrum and Agile. PSM Certified with a servant leader mentality that puts the team first. Knowledge in various technologies and support systems for order systems, invoicing, check image retrieval, Image ATM, remote deposit check capture, health system enrollment, health claim processing for Medicaid, HIX and Medicaid Advantage, HMS extracts. Knowledge of mobile apps and app store deployments. PROFESSIONAL SUMMARY

Highly knowledgeable in Agile & Scrum testing and development environments

Ability to motivate others with a team player personality

Outstanding communication and presentation skills

Proactively identifies risks and opportunities to mitigate them

Adopt and quickly learn new processes, environment, systems, and methodology

Problem solving skills – break complex problem into small, easy to understand & solvable pieces

Effective working with a wide variety of personalities and cultures

Excellent leadership and team building skills

RELEVANT EXPERIENCE

Total Quality Logistics

Scrum Master (8/2022 – 6/2023)

Coached 2 teams in the mobile space.

Members practicing Scrum for 2-week deployment iterations

Collaborate with Product Owner on sprint planning and prioritization of items

Facilitate daily scrums, retrospectives, stakeholder meetings, and software demonstrations

Removed team impediments on a daily basis to allow the team to deliver sprint goals and deliverables

Educate and reinforce scrum framework to team members and key stakeholders

Tracked and managed product backlog, burndown metrics, velocity, and task breakdown

Used estimation reviews to help the team consistently point similar stories and see where they tended to over or under point

Taught teams to actively participate in refinements leading to better stories and an eventual 40% increase in sprint velocity

Projects the team works on are apps on both Android and iOS. These apps are On The Go, Trax, and TQL Carrier Dashboard on iOS. On Android they are Carrier Dashboard and Trax

Proficient with ADO, Jira, Microsoft TFS, Visio, Word, and Excel Winsupply Inc

Scrum Master (2/2022 – 6/2022)

Coached 20 team members practicing Scrum for 2-week deployment iterations

Collaborate with Product Owner on sprint planning and prioritization of items

Facilitate daily scrums, retrospectives, stakeholder meetings, and software demonstrations

Educate and reinforce scrum framework to team members and key stakeholders

Tracked and managed product backlog, burndown metrics, velocity, and task breakdown

Projects the team works on are Pricing programs for Local Companies, Best Price processes to ensure customer is receiving the best price their buying history

Team developed a process to receive price sheets from vendors and automatically ingest and provide local companies with the ability to set margins, tiered pricing with out having to manually enter the sheets

Proficient with Jira, Microsoft TFS, Visio, Word, and Excel CareSource

Scrum Master (5/2016 – 2/2022)

Coached 48 team members across 4 teams practicing Scrum and Kanban for 2-week deployment iterations

Collaborate with Product Owner on sprint planning and prioritization of items

Facilitate daily scrums, retrospectives, stakeholder meetings, and software demonstrations

Educate and reinforce scrum framework to team members and key stakeholders

Tracked and managed product backlog, burndown metrics, velocity, and task breakdown

Projects include go-lives in Ohio MA, Indiana HIX and MA, Georgia Medicaid insurance markets in the last 3 years

Proficient with Microsoft TFS, Visio, Word, and Excel CareSource

Software Quality Analyst (8/2013 – 5/2016)

Software Quality Analyst (through Cohesion Business Technologies) (1/2012 – 8/2013)

TriZetto Facets™ Core Administrative System responsible for testing custom enhancements

Teradata EDW Conversion Project Software Quality Analyst responsible for testing data migration from Facets and CareAdvance source systems

Practiced Scrum and Agile for 3 week deployment iterations including test plan creation, documentation and execution

Manage and execute testing for all test cases: types include integration, certification, user acceptance, system, regression, and load tests

Monitor, measure, and report metrics based on the results of all tests

Gathers requirements from customers and end users, identifies system enhancements, documents business needs and determines development impact to current system processing

Measure, evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines

Citigroup

Business/Programmer Analyst (9/2006 – 1/2012)

5+ years of years of experience as a Business/Programmer Analyst supporting IT applications for National Check Operations CheckVision project and Image ATM project

Functioned as the liaison between the business line, operations, and the technical areas throughout the project cycle.

Worked with customers and end users to identify system enhancements, documents business needs and determines development impact to current system processing

Worked as liaison between end users and the technical teams to establish requirements transfer and communicate that information efficiently between each group

Act as a liaison for the project team, document/translate functional specifications into technical requirements

Participate in the testing efforts to verify requirements have been met, and responsible for User Acceptance Testing (UAT)

Provided Oracle DBA support for CheckVision project including security patching, database restore and regular maintenance

Provides pre- and post-implementation testing and support as needed

Managed TCS (Tata Consultancy Services) support staff NCR

Software/Sys Eng Analyst (2/1994 – 9/2006)

Managed the following projects for Teradata Customer Services division

MyWork - manage all aspects of resolving a problem incident with a Teradata customer system

GSPatch - all patch releases of the Teradata software solutions

GSC Website Projects - Website used to communicate critical operational information to the entire Teradata global support center staff

Developed project plans for each project, completing IT-PRP documentation such as Requirements, Architecture, and Design specifications

Managed Off Shore HCL and NCR-IDC development and support staffs ranging from 2 to 6 members

Responsible for support queues for each application, prioritizing in-coming RFC’s

Ported Team WEB 2.0 to an Apache/Tomcat hosted environment

Member of the development and installation team of Team WEB 2.0 - an opportunity management tool for the sales force

Member of the development and installation team of the Web Ordering Tool replacing stand alone app.

Member of the installation team for iPlanet (SunOne) on UNIX servers to support the deployment of the Web Ordering Tool

Responsible for support of Sales System Apollo - allows salespeople to configure systems for customers and then submit to COS

Responsible for Interface Support for the Inventory/Purchasing Team EDUCATION AND CERTIFICATION

BS in Management Information Systems, Wright State University 1993

PSM1 License 312002, received Feb 2018 from scrum.org

PMI-Certified Project Management Professional (PMP) - 1727203, valid through 2026

Villanova University Master Certificate in IS/IT Project Management

Proficient with HP ALM, Microsoft Project, Visio, Word, and Excel

Various Oracle ERP Applications Modules training - Oracle University

NCR ImageMark

CSC CheckVision Archive

TECHNOLOGIES

TriZetto Facets™ Core Administrative System

UNIX, Perl, CSC CheckVision Archive, NCR ImageMark, Rosetta Technologies

Perl, XML, ASP, JSP and HTML within Microsoft IIS and Apache, TCP/IP, HTTP(S)

Trilogy Corp MultiChannel Commerce, Trilogy Corp Backbone, Java, JSP, iPlanet (SunOne)

Oracle Databases

SQL Server 2008 R2

Teradata Database, SQL Assistant

UNIX Scripting

Windows OSes

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