Gagandeep Kaur

*** ******** ******, *******, ** E1C3T3

Email: adzi8v@r.postjobfree.com

Cellular: +1-437-***-****

Summary of Skills and Qualifications:

Excellent communication skills both in oral and written

Excellent knowledge of Microsoft Word, Power-Point, Excel and Microsoft Office

Good knowledge of type and proofread correspondence, forms and other documents

Experience to greet people in front desk and direct them to service area

Experience to deal with the customer complaints about the service

Wonderful ability of critical thinking, problem solving and multitasking

Ability to multi-task with many interruptions

Excellent verbal communication and interpersonal skills

Fluent in English, Punjabi and Hindi

Work or Employment Experience:

Indian Airtel Company (Call Center Representative), India- (2017-2018)

Assist clients regarding their electronics products

Answering incoming calls from the customers regarding their protection plan policies

Troubleshooting for products including not limited to TV’s, major appliances and cell

Follow up with customers when needed either via email or call back

Provide pertinent and timely information to all customers

Jangra Associates (IMMIGRATION AND TRAVEL AGENCY)- (2018-2020)

Worked as assistant manager

Picking up the calls of the customers

Take the payments from the customers and do the entries of the income

Handles the complaints regarding flight and trip related problems

Managing all the paper work required for the journeys

Raveen Mushroom Limited North York (Team Leader)- (2020-2021)

Managed team of 8 people.

Helped every member of team to sort the different variety of mushrooms and packed them accordingly.

Considered multiple parameters to start the packaging process such as type of mushrooms, their weight, price and what kind of packaging is required for specific type

Cook at Popular pizza - (feb2022-march2023)

Preparation of all the stuff including dough and toppings

Baking machine operations

Occasionally works at the counter and engagement with the customers

Techsoftwiz Inc. Full-time Technician (Dec2022-July2023)

Have all the responsibility of each team member that they know each and every concept of packaging of vegetable.

Verifies service by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems.

Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications.

Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.

Maintains customer rapport by listening to and resolving concerns and answering questions. • Maintains safe work environment by following codes, standards, and legal regulations.

Academic Qualifications-

2022 2 years (DIPLOMA in Business) St. Clair College, Toronto GPA 3.6/4

2018 XII (PSEB) G.B Public School, Dhilwan 78%

2016 X (CBSE) DIPS, Nurmahal 75%

Awards and Certifications:

Has a license of security Guard

Organized blood donation camp

Active Member of Sikh Expo organization which helps people all around the world fighting with natural disasters and scarcity of food.

Has first aid level C training certifications

Categories of Interests:

Reading books

Learn cooking skills

Travelling new places

Research on Internet

Availability: Full-time from Monday to Sunday anytime

*References available upon request

Contact this candidate