Executive Assistant Customer Service
Resume:
GLAIZA C. JENESAN
Cityhomes Resortville, Langkaan II,
City of Dasmarinas, Cavite
Email address: adzi6q@r.postjobfree.com
Contact no.: 096*-***-****
Skype: live:140c7738516fd180
PERSONAL DATA
Date of Birth: February 27, 1998
Place of Birth: Ormoc City, Leyte
Age: 25
Civil Status: Single
Citizenship: Filipino
Height: 4’11’’
Weight: 65 kgs
Sex: Female
Religion: Roman Catholic
EDUCATIONAL BACKGROUND
Tertiary 2016-2020 Bachelor of Arts in Communication NATIONAL COLLEGE OF SCIENCE AND
TECHNOLOGY
Dasmariñas, Cavite
Secondary 2010-2014 GENERAL EMILIO AGUINALDO NAT’L HIGH SCHOOL
Imus, Cavite
Elementary 2003-2010 DAMULA-AN CENTRAL SCHOOL
Albuera, Leyte
WORK EXPERIENCE
Customer Service Representative
TaskUS Inc.
Cavite
September 2017 - March 2018
Job Roles:
Taking calls, answering customers' questions and providing solutions to their issues.
assist customers with basic troubleshooting steps with the app.
assist customers with their billing concerns
Reservations Sales Specialist
Intercontinental Hotels Group
Makati
June 2018- august 2018
Job Roles:
create, cancel and modify guest's reservations.
assist guests in finding the suitable hotel for their needs
answer guests' inquiries regarding our hotels and also provide solutions to their issues/complaints.
ESL Teacher
ACADSOC Ltd.
Freelance - Work At Home
December 2018- April 2021
Job Roles:
Teach Chinese students age 4-65 years old the English as a second language.
Train students who are taking international English exam.
Provide feedback about student's progress and room for improvements. Account Associates
VXI Global Holdings
Makati
April 2021- October 2021
Job Roles:
Worked in retention department which is responsible with keeping existing customers who are planning to end their service.
Convince former customers to reconnect their service and offer promotions.
Assist existing and previous customers with their technical and billing concerns. Executive Assistant
CS Modern Workforce
Work From Home
November 2021 - Present
Job Roles:
Worked with short term vacation rentals handling condo units, beach houses and cabins.
create, cancel and modify guest's reservations.
create work orders for maintenance and housekeeping concerns.
update guests with changes on their reservations. COMPUTER PROFICIENCY
Word Processing Software MS Word, MS Powerpoint and MS Excel Video Communication Software Skype, Zoom, QQ, eeo Classin, Microsoft Teams CHARACTER REFERENCE
MARK JANZEL FORTUNA
Team Leader - iQor Dasma
adzi6q@r.postjobfree.com
BERNADINE FERNANDO
Teammate - CS Modern workforce
adzi6q@r.postjobfree.com
I hereby certify that the information indicated in this application is true and accurate to the best of my knowledge.
GLAIZA C. JENESAN
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