Customer Service Assistant Manager

Destiny Walker

Albany, NY *****

***************@*****.***

+1-518-***-****

Work Experience

Assistant Manager

Nordstrom Rack - Albany, NY

May 2022 to December 2022

• Opens and closes store

• Counts the money

• Opens cash registers and fitting rooms

• Managing a group of employees

• Giving employees task for things that need to be done

• Managed a group of employees

• Opened and closed the store at the beginning and end of shifts

• Performed official money count every shift

• Upheld a high standard of customer service

• Pursued sales leads to advance store growth

• Promoted after months

• Maintained all operations within the store

• Managed daily reports of transactions

• Counseled, mentored and disciplined staff

• Ordered and stocked store merchandise

• Handled all employee scheduling

Shift Supervisor

CVS Health - Cohoes, NY

July 2021 to May 2022

• Open and close store

• Works front end and manages pharmacy

• Counts the money at night and in the morning

• Gives task to employees

• Stock

• Check in vendors

Assistant Manager

Sally Beauty - Albany, NY

November 2019 to February 2021

• Key holder

• Opens and closes store

• Bank runs

• Does the closing deposits

• Manage the store

• Do Planograms

• Sit in meetings

• Opened and closed the store at the beginning and end of shifts

• Performed official money count every Morning or night

• Upheld a high standard of customer service

• Managed a group of employees

Education

High school diploma

Albany High School - Albany, NY

September 2015 to June 2019

High school diploma

Skills

• Leadership

• Management

• Supervising Experience

• Shift Management

• 4G/LTE

• Negotiation

• Typing

• Windows

• Inside sales

• Computer Networking

• Data Collection

• Network Monitoring

• Microsoft Powerpoint

• iOS

• Mac OS

• Analysis skills

Assessments

Retail customer service — Proficient

March 2022

Responding to customer situations in a retail setting Full results: Proficient

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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