Customer Service Representative
Resume:
SHERRY HENRY
Longview, Texas 75605
**********@*****.***
OBECTIVE: Seeking a position to use my experience and education. I have 20 years as an Account Analyst for the hospitals and ambulance companies. I’m detail oriented, a team player and quicker learner.
EXPERIENCE:
H&R Block, Longview TX Sr Tax Analyst, Seasonal 2016 - Current
Prepare taxes for clients and educated clients on tax credits
Schedule appointments and answered multi-line. Virtual experience with clients also.
H&R Block, Atoka, TN Customer Service Representative, Seasonal 2014 to 2015
Schedule appointments and assisted Tax Professionals
Answer multiline phone and address client issues
Sharp HealthCare, San Diego, CA Account Analyst II with PFS-ICD 2000 to 2014
Experience in Commercial/Contracts, Behavioral Health, & Government payers
Federal and State billing regulations, CPT/ICD-9/HCPC/Revenue codes
Computer system: IDX, MDX, Visual Basic, Microsoft Office
Assisting Supervisor with Credit reports and end of month reports for accuracy.
Balboa Ambulance, San Diego, CA Insurance Coordinator 1999 to 2000
Coding, Verifying, and submitting claims to government and commercial payers
Gathering the Certification Forms and Physician Order Forms from MDs
Interpreting vital statistics on Ambulance trip ticket for coding.
AMR Ambulance, San Diego, CA Government Insurance Coordinator 1996 to 1999
Gathering documentation for TARS (Medicaid); flagged abusers of healthcare system
Contact with MD’s and hospitals of 6 different CA counties
Worked with In-Home Operations
Operating 3 different computer systems
American Medical Services, San Diego, CA Senior Biller/Collector 1994 to 1996
Verify/code/submit claims and drafted correspondence
Completed documents for Medicare/Medicaid//Tri-Care
Customer service duties and researching legal matters
EDUCATION:
University of Phoenix, San Diego, CA 2009-2010
MA in Healthcare Administration
University of Phoenix, San Diego, CA
BS in Healthcare Administration 2006-2008
San Diego Mesa College, San Diego, CA
AA in Business Administration 2005-2006
San Diego City College, San Diego, CA
AA Psychology 1996-2003
Cabot College, National City, CA
Cert. Microcomputer Spec/Back Office Medical Assistant 1993-1996
Butte College, Oroville, CA _
AA Business Education/Management and Marketing 1985-1989
REFERENCES
Victoria Boley Corporate Accounting 916-***-****
Leonardo Lagrone Contractor, Independent 619-***-****
Mildred York Special Projects Analyst 619-***-****
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