Technical Support Customer Service

Michael Scott Overton

Maintenance Supervisor

*******@*****.*** • 252-***-****

LinkedIn? • Williamston, NC 27892

Summary

Accomplished supervisor with extensive experience providing technical support and maintenance management within construction and manufacturing industries. Detail oriented individual with a sharp skill set of analyzing maintenance requirements and systematically providing resolutions. Team player capable of managing multiple teams and projects and advancing towards achieving individual as well as company goals. Effective communicator adept at collaborating with cross functional teams and staff to ensure completion of tasks within deadlines.

Areas of Expertise

Maintenance Supervision

Project Management & Planning

P-6 Scheduling

KPI and DOW Reports

Customer Service & Support

Relationship Building

Problem Solving

Quality Assurance

Technical Support

Professional Experience

SYFAN Logistics, Everetts, NC September 2018 – Present

Maintenance Supervisor / Maintenance Technician

Oversee daily operations of maintenance department. Evaluate systems and facility to determine upkeep requirements and repairs that need to be performed. Assign responsibilities and distribute schedules to team members. Conduct scheduled inspections to check functionalities and perform troubleshooting. Devise and implement process improvement strategies and streamline operations. Communicate with associates to follow up on inter-departmental requirements. Record all tasks and procedures and generate reports to present to stakeholders. Ensure compliance with company policies and government requisites as well as adherence to safety protocols.

●Successfully accomplished optimization of operations through effective team development and leadership skills.

Perdue, Lewiston, NC August 2016 – September 2018

Maintenance Supervisor

Directed team of maintenance technicians which included setting and tracking KPIs for self and team. Assigned and followed up on preventative maintenance tasks. Identified and performed process improvement methods to streamline operations and systems within plant. Monitored and maintained inventory and ordered supplies as required.

●Constantly ideated and developed strategies to enhance processes and operations for organization.

Acuren, FT McMurray, Alberta January 2014 – March 2015

Inspection Supervisor, April 2014 – March 2015

Coordinated maintenance for multiple sites for Non-Destructive Testing (NDT) by assessing requirements and accordingly dispatching crews. Supervised and trained crew in safety protocols and procedures and ensured compliance. Communicated with clients to address requirements and allocate time slots for services. Directed procedures for facility and staff in equipment management in case of shut downs. Troubleshooted site issues and recorded all services. Tracked daily time sheets and progress of assignments and projects.

●Recognized by the company for building and maintaining strong relationships with team members, stakeholders, and clients.

●Held previous position as Site and Operations Manager at Kearl Lake. (January 2014 – April 2014)

Acuren USA, Prudhoe Bay, Alaska March 2004 – December 2013

NDE Coordinator, February 2012 – December 2013

Supervised all internal department functions including tracking task progress, generating reports, and ensuring completion of projects in a timely fashion. Created and implemented detailed administrative and procedural process to ensure systematic and accurate completion of tasks. Address department queries and provide support while verifying and documenting daily ongoings. Utilized the P6 format of work scheduling to generate optimal results. Collaborated with clients to fulfill service requirements and address all concerns, therefore building long lasting relationships.

●Exceeded yearly number of inspection goals of 80K within deadlines and without any overdue tasks.

●Successfully completed the yearly State Mandated Inspection Program as the first team to do so amongst all inspection companies in Alaska.

●Showcased leadership, technical, and organizational skills through roles as Detection Field Lead (March 2008 – February 2012); and ARTR Detection Operator (March 2004 – February 2008).

Additional Experience

Truck Operator, Kakivik Inspections, Kuparuk Oil Field

Professional Training

API 510 Pressure Vessels Course, Alaska Technical Institute

Radiography Level II – ASNT, Alaska Technical Institute

Digital and computerized Radiography, Alaska Technical Institute

Ultrasonic Testing Level I - SNT-TC1A Year, Alaska Technical Institute

H2S Alive

Fall Arrest

Construction Safety Training Systems

Aboriginal Awareness and Relations Training

OSHA 10 & 30

First Aid for Construction workers

Management Leadership/Management Engagement

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