Customer Service Assistant Manager

Objective To secure a position in a professional environment

with the opportunity for increased responsibility

and career development.

Experience Royalty Detailing Services. Nov 2021- Present Riverside, CA Business owner/ Master Detailer

-Manages appointments for services

-Provides mobile customized services

-Specialized in luxury/ high end vehicles

Sterling Collision Center 2014- Present Tustin, CA Parts Manager

-Independently manages department

Parts Specialist

-Submit requested orders to vendors

-Place calls to vendors for order status

-Review incoming orders and process for technicians

-Quality inspection of orders received

-Maintain updated inventory

-Posting and scanning invoices into CCC1

-Attaching correct invoices to repair orders

-Update statuses on back order/ special order parts into RO’s

-Driver (Pick up and Transport vehicle parts)

Detailing

-Paint inspection and correction on high end vehicles (Specializing in Ferrari, Maserati, Porsche, Bentley and BMW)

-Color sand and buffing vehicles

Rafael

Ramos

5369 Granada Ave.

Riverside, CA 92504

Phone: 714-***-****

***************@*****.***

Insurance Collision Center 2011-2014 Santa Ana, CA Production Assistant Manager

-Attend meetings for review of daily shop production

-Prepare daily quotas for all technicians

-Quality check vehicles for proper completion before delivery

-Perform off site vehicle check-in with vendors

-Delivery of vehicles for customer satisfaction

-Maintain daily updated production schedule

Danmar Autobody, LLC 2008-2011 Costa Mesa, CA

Detailer/ Driver/ Buffer

-Inspect paint on vehicles

-Color sand and buff

-Paint corrections

-Detailing vehicle

-Final quality control of repair, paint and body work Education

Deep Creek Academy Farmersville, CA

Pacifica High School Stanton, CA

Firearms Academy Montebello, CA

Skills -Bilingual English and Spanish

-Excellent customer service and satisfaction

References Yvette Carrillo 714-***-****

Richard Rodriguez 714-***-****

Sebastian Juarez 714-***-****

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