Data Entry Administrative Assistant

Deborah Helgeson

** ****** ***** *********, **, *0043 504-***-**** ********@*****.***

Objective

To obtain an Administrative position in a company that rewards hard work and dedication. Profile

Motivated, hard working, dependable, dedicated professional with strong work ethics. Excellent customer services with goals to meet deadlines. Accustomed to handling sensitive, confidential records and demonstrates a history of producing accurate, timely work. Flexible and versatile – able to maintain a sense of humor under pressure, excellent team player. Professional Experience

A & E DEPARTMENT & RECEPTIONIST – STEWART TITLE/TITLESTREAM & 700 CAMP NEW ORLEANS, LA -OCTOBER 16, 2006 - PRESENT

Open files and process all Residential and Commercial orders in Aim program for abstracting purposes. Work closely with all abstractors to ensure that all orders are received timely to meet closing deadlines. Scan abstracts, and move into Filestor for pre-closing work. Scan audit sheets into Filestor and track to storage all files received from branches,.

Proof read all pre-closings documents, residential and commercial after reviewed by the attorney. Maintain excel spreadsheet to tract all files and all invoices submitted to accounting department for processing and payment.

Maintain and monitor O & E Insurance coverage for all vendors to ensure that the coverage is current. Help with various post-closing request, after recordation, for copies of Title Policies, surveys, mortgages etc. Assist post closing to receive cancelations, paid notes, etc. Greet clients, answer phones, schedule conference rooms, log and distribute all faxes. Monitor and request supplies for 700 Camp Tenants and call for service when needed for copier fax machines, etc. LOAN OPERATION FLOATER OMNI BANK, HARVEY LA - MARCH 2006 – OCTOBER 2006 Provide back up for Collateral Release, Loan Review, Quality Control, Insurance, Payment Processing, Scanning and indexing Departments, for vacations or heavy workloads. Process and post all loan payments, loan advances and payoffs received from customers. Pull and balance the Loan in Transit Report.

Clear exceptions sited for consumer, commercial and constructions loans on the system. Quality Control, reviewed booking sheets for accuracy, review audit exceptions and file maintenance reports. Insurance, clear insurance documents received daily and process forced place flood/hazard insurance letters. Assist with the balancing and paying of the Zurich bill for forced placed fees. Imaged loan packages after booked for Indexing.

RETAIL LOAN OPS SPECIALIST/LIEN PERFECTION DEPARTMENT – HIBERNIA NATIONAL BANK, NEW ORLEANS, LA - MARCH 2002 – MARCH2006

Supervisor the Recordation and Exception Teams, distribute and monitor work for both teams. Record, cancel mortgages and prepare affidavits of lost notes for Louisiana and Texas cancellations. Pull exception reports, type checks for fees to record and cancel mortgages and monitor and clear exceptions of document necessary to complete loan packages.

Contact attorneys, Title & Insurance Companies and Internal Hibernia partners for documents to clear exceptions. Answer phones, data entry, copying, filing and Answer phones, data entry, copying, and filing and distribute and send faxes.

Assist supervisor to streamline procedures and duties of the department. ADMINISTRATIVE COORDINATOR, LOAN SERVICES DIVISION – HIBERNIA NATIONAL BANK, NEW ORLEANS, LA – 1995-2002

Maintain employee files for the Division, requisition for new employees, etc. Monitor and complete expense reports and verify expenses are posted to correct general ledger accounts. Page 1

Deborah Helgeson

4520 Williams Blvd G249 Kenner, LA, 39466 504-***-**** ********@*****.*** Prepare CFI Laserpro and Legal billing. Compile and report results of the Division Quarterly Survey. Record, cancel mortgages and prepare affidavits of lost notes for Louisiana and Texas cancellations. Assist with the monitoring and input of the annual budget including input of non allocated expenses. Access database system for tracking/budget purposes.

ADMINISTRATIVE ASSISTANT LOAN DOCUMENTATION DEPARTMENT – HIBERNIA NATIONAL BANK, NEW ORLEANS, LA – 1993-1995

Assist Department Manager in all administrative duties Compose drafts, correspondence and general office memos and copy loan packages. Maintain offices files, answer phones, screen visitors and incoming faxes. Prepare material for Managers conferences, meetings and special projects. Maintain and balance the petty cash checking account for the department. Complete monthly reimbursements to all retail cost centers. RECEPTIONIST – DEPARTMENT SECRETARY, LENDING LAW DEPARTMENT – HIBERNIA NATIONAL BANK, NEW ORLEANS, LA – 1991 - 1993

Sort and distribute mail, order supplies.

Open legal files and input in Paradox database.

Handle phone calls and visitors, schedule conference rooms, assist personnel with mailing of misc correspondence and bills.

RECEPTIONIST – SWITCHBOARD OPERATOR, CUSTOMER SERVICES – HIBERNIA NATIONAL BANK, NEW ORLEANS, LA – 1988 - 1991

Answer 1450 calls per day, set up conference calls and direct all calls to the appropriate departments. Troubles shoot telephone problems and report to appropriate areas. Skills

Word, Excel, GroupWise, Paradox, Access, I3100 Check Systems, Outlook, Aim Page 2

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