Technical Support/ Customer Service

Krystal Jones

Wichita, KS *****

***************@*****.***

+1-316-***-****

Work Experience

Technical Support Representative

teleNetwork - San Antonio, TX

July 2011 to September 2012

Received Calls from customers and resolved their internet and tv issues, reported outages, replaced modems, troubleshooted tv services, recorded customer calls and reported to tier 2 if necessary Skating Carhop

Sonic Drive-In - Wichita, KS

July 2009 to August 2009

Delivery food to customers, counting back change to customers, making drinks, restocking product for next shift, preparing orders

Burger King manager

Burger King - Wichita, KS

September 2000 to September 2003

General Manager / Shift Manager / Key holder, nightly deposits, running shifts more than 25 crew members, monthly inventory, counting down drawers, weekly product inventory Education

High school diploma

East High School - Wichita, KS

August 1999 to August 2003

Skills

• Network Support

• Computer Networking

• Troubleshooting

• Technical Support

• Shift Management

• Desktop Support

• Microsoft Windows Server

• DNS

• Help Desk

• Linux

• LAN

• Operating Systems

• TCP/IP

Certifications and Licenses

Food Handler Certification

ServSafe

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