ALI PHILIP
PMB AIi Philip Tel: (+***)024*******
Dansoman – Accra e-mail: **********@*****.***
PERSONAL PROFILE /SKILLS
A competent IT professional with a proven track record of providing specialist technical and helpdesk support .Extensive experience of working frontline helping clients colleagues resolve complex IT issues. Possessing excellent client facing skills, natural problem solving, teamwork and analytical skills and able to contribute to development of best practice, procedures and policies within a company.
Currently looking for a suitable IT support position with ambitious company or organization
EDUCATIONAL BACKROUND
Abetifi Presby Senior High School 2008 – 2012
IPMC College of Technology (Dansoman Branch) 2014 – 2015
WORKING EXPERIENCE
Practical Attachment at DAVCOS Ventures at Atico, Accra 2015
Big Machine Operator/ Assistant Supervisor at Sunda International washing powder factory (Kleesoft) 2015 till presents
Ghana Biometric Registration (Registration Officer) 2012
AREA OF EXPERIENCE
• Laptop / Desktop specialist
• Network Troubleshooting
Router Configuration
Printer troubleshooting
Server Administrator
PERSONAL SKILLS AND COMPETENCIES
Installing and configuring computer hardware, operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing computer hardware parts as required.
Providing support, including procedural documentation and relevant reports
Following diagrams and written instructions to repair a fault or set up a System.
Setting up new user accounts and profiles and dealing with password issues.
Testing and evaluating new technology
Conducting electrical safety checks on computer equipment.
Team player and fast learner.
QUALIFICATION DETAILS
IPMC Professional Certificate in Hardware and Networking Engineering. (Comptia A+, Comptia Network +
IPMC Professional Diploma in MCITP
REFERENCE
Master Abraham Nartey – IPMC
Sunda International GH (+233 050*******)
Mama Stella – Electoral Commissioner for kwahu East District.